Director of Ticketing

Key Responsibilities

• Carry an aggressive individual ticket sales quota and personally close the largest share of new season memberships, group sales, and premium business on the team.
• Lead by example on the sales floor — high outbound activity, stadium tours, in-person meetings, and complex deal closing visible to the rep team every day.
• Coach and develop the Ticket Sales Representatives — set KPIs, run weekly 1:1s, ride along on calls and meetings, and drive activity standards — while remaining the team's top producer.
• Oversee the Manager of Ticket Operations to ensure clean ticket builds, accurate seat manifests, single-game ticket operations, and a strong service experience for members and group buyers.
• Partner with marketing on single-game ticket revenue strategy, including campaign briefs, promotional pricing windows, themed-game packaging, and lead generation.
• Partner with the Manager of Data & Analytics (dotted line) on pricing, dynamic adjustments, segmentation, lead scoring, and renewal forecasting.
• Own the season-ticket member renewal campaign end-to-end, including service touchpoints, retention strategy, and lapsed-member win-back.
• Develop group sales strategy targeting youth soccer clubs, schools, faith-based organizations, corporate buyers, and community partners across the Omaha and Council Bluff market.
• Provide accurate weekly pacing reports and monthly revenue forecasts to the Senior Director of Sales.
• Plan ticket product strategy for the new stadium opening, including seat map design, member-onboarding journeys, and premium hospitality offerings.

Qualifications

• Bachelor's degree required.
• 5+ years of progressive ticket sales experience in pro sports, with at least 2 years managing a sales team.
• Track record as a top individual producer; demonstrated ability to personally carry and exceed an aggressive sales quota.
• Track record of hitting team revenue targets across new and renewal business.
• Experience with Ticketmaster, SeatGeek, JUMP, ViVenue, or similar enterprise ticketing platforms; CRM experience required (Salesforce, KORE, or equivalent).
• Soccer market experience or USL League One familiarity a plus.

Skills & Competencies

• Player-coach sales leadership — leading from the front
• High personal activity and quota discipline
• Sales team development
• Forecasting, pacing, and pipeline management
• Pricing and yield optimization
• Cross-functional collaboration with marketing, ops, and analytics