Regional Director of Operations - Texas

Lead Operations Across Texas

Location: Irving, TX (On-Site – Must currently reside in DAL/DFW area)

Reports to: CEO

Compensation: $125,000 Base Salary + Annual Performance Bonus

Schedule: Full-Time | 30-40% Travel

Why SkyHop Global?

We’re a fast-growing, service-driven company trusted by major airlines nationwide. Our product is service—and our success is built on safety, teamwork, and accountability.

Key Responsibilities

• Ensures each station in region portfolio achieves Company financial goals. Regularly analyzes financial performance to ensure each station is on track to meet performance metrics.
• Conducts monthly business reviews with each station leader across Company key performance indicators and adjusts plans with station leadership, as needed, to achieve results.
• Develops quarterly business plans with each station leader to ensure each station is prepared and staffed for planned local events, as well as trained to execute during unplanned events that impact station operations.
• Ensures all Station Leaders are executing effective scheduling practices: schedules posted on time, all trips covered according to contractual guidelines, proper LOD coverage, etc.
• Pairs with HR to manage station recruiting, ensuring each station is fully staffed with proper availability; Station leaders complete onboarding process correctly and in a timely manner.
• Develops succession plans for staffing needs and demonstrates a strong ability to recruit and develop others. Assesses talent at all levels and builds a bench of talent.
• Identifies and develops designated trainers for station leaders and drivers within the region. Ensures that all new hires are effectively trained by certified trainer.
• Effectively addresses performance issues and holds teams accountable in a constructive and timely manner. Appropriately partners with HR and elevates concerns with a sense of urgency.
• Acts as point of escalation when service issues arise, advises station leaders on proper reporting and documentation. Ensures all complaints are answered with 24 hours.
• Leverages data from observations and reported service issues to identify root cause and implement processes to improve execution in a measured way.
• Engages station leaders to identify operational improvements in areas such as route optimization, fleet utilization, fuel expenditures, and routine maintenance costs.
• Buils a best-in-class safety culture in region by leveraging training tools, employee engagement, recognition, and coaching. Ensures all safety policies are implemented and followed.
• Ensures auditing of fuel cards, time and attendance, vehicle maintenance, office paperwork and recordkeeping, vehicle documents, etc. to maintain compliance with Company policy and mitigate risk and exposure.
• Leads the fleet managers to ensure vehicle maintenance schedules are in place, correct number or vehicles are at each station, correct maintenance tools are present in stations/vans, and vehicles are maintained under the hood and inside the van as required.

Requirements

• Demonstrated passion for delivering exceptional customer service and operational excellence, with experience in transportation, aviation, hospitality, retail, logistics, or other service-driven industries.
• Five (5) to seven (7) years of progressive multi-site leadership experience with responsibility for operational performance, employee engagement, and customer satisfaction.
• Ability to support a 24/7/365 operation, including flexibility to work evenings, weekends, holidays, and respond to urgent operational needs as required.
• Exceptional verbal and written communication skills, with the ability to effectively influence and collaborate with employees, customers, and leaders at all levels of the organization.
• Strong strategic thinking, planning, and organizational skills, with the ability to balance hands-on operational leadership while managing multiple priorities in a fast-paced environment.
• Proven ability to lead, coach, and develop diverse teams, foster an inclusive workplace culture, and drive accountability and high performance.
• Demonstrated financial acumen, including experience managing budgets, analyzing profit and loss statements, identifying operational efficiencies, and implementing cost-control initiatives.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and execute effective solutions.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Willingness and ability to travel approximately 50%–75% within the assigned region and periodically to company headquarters, as business needs require.
• Ability to safely perform the essential functions of the position, including lifting, moving, and handling items weighing up to 75 pounds up to 20 times per day, with or without reasonable accommodation.
• Must be able to work in a variety of environmental conditions, including outdoor heat, cold, rain, and other weather conditions.
• Must possess and maintain a valid driver's license and meet the Company's motor vehicle and insurance eligibility requirements.
• Ability to obtain and maintain any permits, badges, or authorizations required by airport authorities, municipalities, or regulatory agencies.

What We Offer

• Benefits: Medical, Dental, Vision, Disability, Accident, Term Life
• Supplemental Benefits
• Weekly Pay
• 401k plan (Company Match)
• Holiday Pay
• Competitive Pay with Growth opportunities
• Monthly Safety Bonus
• Daily Cash Tips