Director of Texas Operations

Essential Duties and Responsibilities

• Manages and oversees, either personally or through subordinate supervisors, daily operation of emergency medical operations.
• Establishes priorities for department activities; delegate assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders.
• Organizes workflow and prepares schedules; reviews payroll; approves timesheets and leave time; oversees operations training and quality assurance efforts.
• Affirms compliance with company standards, policies, training programs, and general orders.
• Instructs and directs subordinates regarding proper procedures and protocol of the company reviews all work for compliance with standards, policies, and procedures; schedules and coordinates new employee training for personnel.
• Meets with county officials regarding major policies affecting the administration of services provided; recommends improvements and changes as appropriate.
• Initiates internal investigation as required in personnel misconduct, complaints, inquiries, and incidents.
• Coincides with EMS activities with other county departments, municipal agencies, and fire districts; conducts and participates in multi-agency emergency exercises to evaluate preparedness.
• Maintains dispatch and radio traffic of all calls to ensure response; oversees and ensures optimal deployment and accountability for physical resources.
• Responds to 911 emergencies and provides Incident Command on-scene as needed for emergency calls.
• Responds to questions, complaints, and requests for information/assistance from the general public, patients, fire, law enforcement, and medical personnel, various agencies, employees, officials, supervisors, or other individuals.
• Serves as liaison between the company and hospital administrators.
• Maintains a comprehensive, current knowledge and awareness of applicable emergency medicine techniques, policies, procedures, codes and laws; stays abreast of Medicare/Medicaid changes and requirements.
• Schedules and conducts staff meetings with subordinates monthly
• Acts as a Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies).
• Stays active and engaged in local emergency management planning committees and regional emergency management agencies.
• Develops and maintains positive relationships with key stakeholders (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.).
• Administers disciplinary action as need in compliance with defined policies, procedures, and directives.
• Maintains strict compliance with all Pafford Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.