Director of Operations

Brief Description

The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Essential Job Functions

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implement policies and procedures that will improve day-to-day operations.
• Ensure work environments are adequate and safe.
• Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improve customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.

Competencies

• Leadership
• Financial Acumen
• Mentorship
• Influence
• Developing Others
• Enterprise Perspective
• Change Management
• Strategic Thinking
• Brand Steward
• Physical Activities And Requirements

Activities

• Extended periods of sitting
• Extensive work at a computer and phone
• Extended periods of movement
• Lifting and carrying light loads, 10 or more pounds (e.g., boxes, small equipment, materials)
• Straightening or kneeling (e.g., filing documents in lower file drawers, picking up items from floor, or removing and replacing items on lower shelving)

Required Skills And Qualifications

• Master's degree in Business Administration required.
• Extensive and diversified background with at least 10 years of related experience.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.