Regional Director of Operations - NC based

TerraBella Senior Living proudly serves thousands of residents and families, offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short‑term Respite. The organization emphasizes purpose, hospitality, and connection, and has earned Great Place to Work® certifications from 2022‑2026.

Responsibilities

• Manage the organization’s operations by directing and coordinating activities consistent with established goals, objectives, and policies of TerraBella Senior Living.
• Communicate a clear, resident‑focused vision to communities.
• Review the annual resident satisfaction survey and develop programs to ensure and increase resident satisfaction.
• Manage the Executive Director of each community, holding them accountable for achievement of community‑specific and organization‑wide goals.
• Develop plans with each Executive Director to meet NOI expectations.
• Ensure budgeted revenue is achieved or exceeded by maximizing occupancy.
• Develop and execute plans to increase occupancy.
• Review monthly financial statements and implement action plans with Executive Directors for any deficiencies.
• Manage the Regional Director of Resident Care, ensuring compliance with state and federal guidelines and standards of care.
• Maintain strong knowledge of competition.
• Maintain a visible presence in the communities, typically spending four days per week on‑site and the remainder working from the corporate office.
• Perform other duties as assigned.

Supervisory Responsibilities

• Oversee and manage recruitment, hiring, employee relations, and separations of Community Leaders in accordance with policy.
• Provide oversight of Community Executive Directors, ensuring efficient operations and compliance with financial goals established in the approved operating budget for the region.
• Provide oversight and direction of Directors of Resident Care.
• Delegate authority, responsibility, and accountability to appropriate leaders.
• Lead the regional team in support of the organization’s mission, values, and community standards.
• Demonstrate teamwork, take ownership of responsibilities, and proactively anticipate the needs of residents and team members.
• Promote development of team management skills, share best practices, and lead regional initiatives.

Qualifications

• A minimum of a Bachelor’s degree in a related field.
• A minimum of five years’ experience in a senior‑living leadership role that includes sales/operations responsibilities.

Benefits

• Competitive pay.
• Medical, dental, vision, life, and disability insurance.
• Paid time off and holidays.
• 401(k) with employer match.
• Paid training and career‑growth opportunities.
• Wellness‑related benefits.
• Employee Assistance Program (EAP) support.

Culture & Values

• Teamwork
• Integrity
• Performance
• Accountability
• Compassion
• Hard Work
• Creativity