Regional Director of Financial Aid - VA Campus and Hybrid

About the role

Serve as Regional Director of Financial Aid (RDFA) over the Richmond and Virginia Beach campuses, providing direction and leadership for Financial Aid staff, and manage Financial Aid Services with a special emphasis on compliance with federal regulations, South University policy and service to the students.

Responsibilities

• Ensure all financial aid is paid timely.
• Report to each campus weekly, as well as have remote workdays.
• Maintain compliance with South University financial aid policies and procedures.
• Understand Title IV and Non-Title IV fund sources to assist students with their funding plans.
• Manage team productivity and provide excellent customer service to students.
• Maintain confidentiality of student financial information as required by FERPA.
• Track and manage financial aid office and staff progress with new and continuing student aid.
• Hold weekly accountability meetings with financial aid staff.
• Review and manage weekly financial aid reporting.
• Cover interoffice functions between Financial Aid and other departments.
• Hire, train, manage and supervise Financial Aid Advisors.
• Participate in weekly financial aid calls and training calls.
• Provide for self and staff professional and personal development.

Requirements

• Bachelor’s degree required, Master’s preferred.
• Three to Five years of experience in federal financial aid, state financial aid, or auditing at the post-secondary level required.
• Minimum of five years supervisory experience required.
• Knowledge of postsecondary education student information system (CampusVue experience preferred).
• Excellent customer service, communication, and interpersonal skills.
• Strong Microsoft Office knowledge (Word, Excel, and PowerPoint).
• Fiscal and personnel management expertise.
• Able to multi-task and manage multiple projects.
• Superior organizational skills.
• Ability to work effectively as a team member.
• Ability to teach information literacy skills.
• Comfort level with expanding and contracting sphere of influence.
• Ability to work well within the principles and practices of collection development.
• Must have a reliable mode of transportation.

Qualifications

• Must establish a home base at either the Richmond or Virginia Beach campus, with the ability to travel weekly to the non-home base campus.

Skills

• Customer Service
• Communication
• Interpersonal Skills
• Microsoft Office
• Fiscal and Personnel Management
• Team Leadership
• Information Literacy
• Financial Aid Compliance
• Student Information System Knowledge

Benefits

• Medical
• Dental
• Vision
• Tuition Assistant Program
• Long/Short Term Disability
• Life Insurance
• Employee Assistance Program
• 401K Match
• Paid Time Off
• 12 Paid Holidays

Pay

N/A

Schedule

N/A