Regional Director of Business Operations
Responsibilities
Drive patient satisfaction optimization through continuous monitoring of patient feedback, timely resolution of service concerns, and implementation of best practices across all regional locations.
Maintain full P&L responsibility including managing and improving revenue, reducing clinical costs, and improving clinical margin across all service lines, including cosmetic revenue.
Monitor and review provider schedules to maximize capacity utilization, patient encounters, and access across the region.
Monitor and actively manage labor expense relative to budget, analyzing staffing levels, scheduling efficiency, and overtime to ensure labor costs remain within approved targets; identify opportunities to optimize workforce deployment without compromising patient care or service quality.
Recruit, develop, and retain top clinical and administrative talent, including onboarding and accelerating the productivity of new and ramping providers, to support regional growth and a high-performance culture.
Partner with Compliance, Finance, and Human Resources departments to ensure adherence to company policy and applicable federal and state regulations.
Provide consistent on-site leadership across multiple practice locations, typically spending four days per week in the field to ensure operational standards and team accountability.
Requirements
Strong interpersonal and communication skills.
Demonstrated business acumen.
Excellent analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Excellent result driven and people leadership capability.
Qualifications
In-depth knowledge of health care finance best practices and standards.
Understanding of health and safety standards in the medical industry.
Excellent organization and time management skills.
Knowledge of and compliance with HIPAA standards.
Ability to think strategically to ensure the best possible outcomes and approach to an issue.
Skills
In-depth knowledge of health care finance best practices and standards.
Understanding of health and safety standards in the medical industry.
Excellent organization and time management skills.
Knowledge of and compliance with HIPAA standards.
Benefits
Medical, Dental & Vision insurance.
Short-term and long-term disability.
Voluntary life (employee, spouse, and child).
Critical Illness and Hospital Indemnity.
Company provided Basic Life/AD&D insurance.
Paid time off.
Paid holidays.
Retail Savings account.
Employee discount on cosmetic services and products.