Regional Director - NWMO

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES

• Ensure exceptional service delivery throughout NWMO aligned with Life Unlimited's mission, culture, and strategic priorities
• Collaborate with program leaders and Quality Assurance to monitor quality indicators, compliance outcomes, and program performance
• Develop and implement quality improvement initiatives when needed
• Ensure compliance with all regulatory and accreditation requirements including DMH, DHSS, DESE, and other oversight agencies
• Promote innovation and continuous improvement in regional service delivery
• Support individualized, person-centered approaches that improve quality of life and independence
• Lead and support regional leadership teams in achieving operational and strategic goals
• Partner with HR, Recruiting, and Training to ensure staffing needs, onboarding, and development initiatives are successful
• Foster a positive culture focused on teamwork, communication, and mission alignment
• Provide coaching, mentorship, and performance feedback to leaders and team members
• Support workforce retention initiatives and employee engagement efforts
• Encourage leadership development and succession planning within the region
• Promote a culture of innovation, problem-solving, and continuous learning
• Lead regional growth initiatives aligned with Life Unlimited's strategic plan
• Identify opportunities for expansion of services, programs, and partnerships within NWMO
• Build and maintain strong relationships with community leaders, school districts, healthcare providers, businesses, advocacy organizations, and government agencies
• Represent Life Unlimited at community meetings, networking groups, conferences, and regional events
• Develop and lead regional advisory councils or stakeholder groups to support outreach and growth efforts
• Collaborate with Marketing and Development teams to increase awareness, storytelling, and community presence
• Identify emerging community needs and opportunities for future service development
• Collaborate on financial projections and planning for new programs and services
• Ensure responsible stewardship of organizational resources
• Serve as the primary regional representative and ambassador for Life Unlimited in Northwest Missouri
• Maintain strong communication with families, guardians, stakeholders, and community partners
• Respond to concerns promptly and professionally while promoting positive relationships
• Foster collaboration and consistency among regional teams and departments
• Communicate organizational priorities, initiatives, and updates effectively across the region
• Strengthen Life Unlimited's visibility and reputation through active community involvement
• Promote advocacy and awareness for individuals with disabilities within the region
• Serve as a member of organizational leadership contributing to strategic planning and organizational initiatives
• Ensure regional implementation of organizational goals, policies, and strategic priorities
• Collaborate with Resource Teams including IT, HR, Finance, Quality Assurance, and Operations
• Lead change initiatives and support organizational growth and transformation efforts
• Use operational and performance data to guide decision-making and improve outcomes
• Promote accountability, innovation, and operational excellence throughout the region

PHYSICAL EXPECTATIONS

• Requires extended periods of walking, standing, and sitting depending on participant needs.
• May require lifting up to 50 pounds independently and occasional stooping, bending, kneeling, or climbing stairs.
• May require occasional physical intervention when confronted by potentially dangerous or combative behavior.

WORKING CONDITIONS

• Office and home-based work environment with exposure to common office noises and occasional small machinery.
• May be exposed to bloodborne pathogens or infectious diseases.
• May require prolonged hours or unusual duties to meet participant needs.