Regional Director (Master-Planned Communities)

About the role

The Regional Director of Community Management is a senior leadership role responsible for overseeing the performance, operations, and strategic direction of an assigned book of community associations. This regional Director plays a critical role in aligning business outcomes with corporate goals, driving operational excellence, and fostering strong stakeholder relationships with boards of directors, residents, vendors, internal partners and associates. This position requires a results-driven leader with a deep understanding of property management, financial oversight, team leadership, and customer service. The Regional Director ensures that company standards are met while cultivating a positive and service-focused culture across all communities under their supervision.

Responsibilities

• Direct and manage the daily operations of multiple community management teams within the assigned region.
• Ensure consistent execution of company policies, service standards, and operational procedures.
• Develop and monitor regional budgets.
• Analyze financial reports and take proactive measures to maintain fiscal responsibility and profitability.
• Inspire, mentor, and support community managers and staff.
• Foster a culture of accountability, engagement, and high performance.
• Provide ongoing coaching and professional development opportunities.
• Create and implement strategic plans to meet business objectives and drive growth within the region.
• Identify opportunities for operational improvement and innovation.
• Build and maintain positive relationships with residents, association board members, vendors, and internal stakeholders.
• Act as a trusted advisor and escalation point for complex issues.
• Ensure all communities operate in accordance with local, state, and federal laws, as well as company policies and industry standards.
• Promote and uphold a culture of exceptional hospitality-minded customer service.
• Ensure responsiveness and professionalism in all resident and client interactions.
• Prepare and deliver accurate and timely daily, monthly, and annual reports.

Qualifications

• Demonstrated mastery in selecting and developing high-performing leaders-of-people and creating engaging team environments using proven methodologies.
• Demonstrated mastery in managing valuable hospitality service experiences for a diverse stakeholder set using proven service standards and methodologies.
• Demonstrated proficiency in building enduring trust-based relationships in environments where stakeholders frequently change and may have competing priorities using proven methodologies.
• Demonstrated proficiency in reading, interpreting, and consulting on not-for-profit financial statements and schedules.
• Demonstrated proficiency in managing small to medium projects ranging in complexity using proven methodologies.
• Demonstrated proficiency in using critical thinking to solve complex interpersonal and operational problems in a fast-paced portfolio environment.
• Demonstrated proficiency in Microsoft office suite of products.
• Experience in operating ancillary hospitality business operations (food & beverage, retail, golf) is highly desired.

Physical Requirements

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around the office.
• Must be able to hear to receive telephone calls and voice mail messages.

Schedule

Monday - Friday 8:00am - 5:00pm, On-call for emergencies

Benefits

• Choice of multiple medical plans
• Dental coverage
• Vision coverage
• Time off benefits
• Paid holidays
• 401k with company match
• Occasional travel for training and company functions