Regional Director Hearing Care - MA/ME/NY/NH

Job Summary

The Regional Director of Hearing Care – Northeast (MA/NY/ME/NH) at AudioNova is responsible for leading a team of Hearing Care Professionals and support staff in a designated region. Key responsibilities include guiding the team towards achieving sales targets, managing the team's development, and ensuring compliance with company policies.

Responsibilities

• Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), ASP, Help Rate and Same Day Help
• Manage, coach and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development and performance management
• Effectively manage and support change management initiatives
• Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
• Ensure the team provides a customer-centered approach by exploring the customer's lifestyle needs through MEET customer journey and services, providing best practices for all customer visits, and motivating the customers to improve their quality of life through the use of the latest hearing care solutions
• Ensure all employees are compliant with AudioNova’s local and global policies and procedures, including HIPAA, licensing, state mandated CEUs and billing requirements of all dispensing employees
• Ensure that all employees adhere to AudioNova’s customer and sales process, which includes but is not limited to applicable sales systems and processes, as well as meeting audiological requirements
• Work collaboratively with other leaders to execute on all talent management initiatives including development, appraisal, succession planning, performance management while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) & Internal Leadership Recruitment Rate (ILRR)
• Lead strategies to improve engagement across the region
• Maintain awareness of industry trends and developments
• Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes and other capital projects
• Experience in transition and integration of new clinics and employees through acquisition or greenfield
• Foster a culture that aligns with the values and vision of AudioNova
• Support the Senior Director, Sales with strategic projects
• Ensure compliance with all local, state and federal laws as well as AudioNova brand standards

Qualifications

• Bachelor’s Degree, or Equivalent Experience required
• MBA, preferred
• Industry/Product Knowledge Required: Hearing Healthcare, Medical Retail, Retail
• Effective and professional verbal, written, and virtual communication skills
• Strong business acumen
• Solid analytic and problem solving skills
• Strong leadership, coaching, mentorship and counseling skills
• Multi-unit management experience
• Experience with Microsoft Office and Outlook, especially PowerPoint & Excel
• Minimum 2 to 3 years relevant multi-unit management experience
• Previous business management experience
• Hearing Healthcare management experience a plus
• Proven marketing, sales and business growth success within a high-touch customer-focused environment

Benefits

Annual Salary: $110,000 - $130,000 + 25% Yearly Bonus and Quarterly Incentives

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential.

Sonova is an equal opportunity employer.