Regional Director - Fort Worth, TX

About the Role

As a Regional Director, you will be responsible for all aspects of successful property management for a portfolio of apartment properties. This includes overseeing the performance of on-site personnel, ensuring the properties are in compliance with all CWS safety practices, implementing operating policies and regulatory requirements, and keeping the properties clean and in working condition.

Portfolio: 104 properties, 30,000+ class A units in North Carolina, California, Georgia, Texas, Colorado, Arizona, Tennessee and Washington. CWS expects the portfolio to grow to 150 properties in the next five years.

Reporting: Position reports to a Senior Vice President of Operations.

Responsibilities

• Align with and positively influence the CWS Culture. As a company leader, embody and promote the CWS Purpose and Values.
• Embrace our core values and set an example to the team by demonstrating these values on a daily basis.
• Make safety a top priority. Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.
• Recruit, hire, train, retain, and lead team members within your assigned portfolio.
• Support, mentor, and train the on-site managers to provide a safe and superior living experience.
• Drive the growth and development of team members through providing feedback and coaching.
• Hold team members accountable for their performance.
• Lead and support large teams of property management professionals in the areas of maintenance, leasing, and operations.
• Meet objective budgeted financial goals. Manage the leasing and operations strategies for a portfolio of multi-family apartment communities.
• Lease the properties at or above market rate, for new and existing residents.
• Use their knowledge of finance, revenue management, personnel, and project management to ensure the properties meet and exceed specific financial goals.
• Effectively manage the property's controllable expenses as compared to their budget.
• Provide timely notification if variances arise, and action planning to mitigate negative variances.
• Conduct regular property inspections to ensure tour path and living conditions are in clean and working order.
• Review safety inspections and incident reports, and address patterns or other concerns.
• Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route as well as stale units.
• Escalate concerns related to the safety and wellbeing of people or property as appropriate.
• Resolve resident complaints in a timely, patient, and professional manner.
• Ensure service requests are completed in a timely and satisfactory manner.
• Maintain four (4) stars or greater on Google, for each property within the assigned portfolio.
• Ensure employee engagement is high throughout the assigned portfolio.
• Have systems in place that provide indication and warning, which enable proactive addressing of issues before they turn into major problems.
• When problems arise: quickly and accurately diagnose the problem; clearly, concisely, and accurately communicate the essence of the issue at hand; clearly, concisely, and expertly recommend a remedy or take action on a remedy as appropriate; follow-up and follow through until all necessary remedies or actions have been completed.
• Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future.
• Establish and maintain credibility and trust with corporate departments in areas related to income, expenses, physical issues, personnel, safety, and security.

Qualities

• Emotionally intelligent
• Critical thinker
• Authentic
• Superior verbal and written communication skills
• Influential leader, personality, and role model
• Polished, professional presentation

Qualifications

• Four-year bachelor's degree preferred, graduate experience a plus.
• 10+ years progressive management experience in the multifamily real estate sector.
• Knowledge of the multifamily industry's trends, best practices, rules and regulations.
• Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi or similar software and revenue management systems.
• Own a valid driver's license and have current automobile insurance.

Benefits

• 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
• Multiple medical, dental, and vision plan options.
• Company-paid life and disability insurance.
• Paid parental leave.
• 401(k) with company match.
• Pet insurance.
• Tuition reimbursement.
• Flexible spending and health savings account options.
• Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.
• Paid time off, company holidays, a floating holiday, and a birthday holiday.

Work Environment

Work is performed in both office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused environment and may involve exposure to outdoor weather conditions while conducting property tours and inspections.

Physical Requirements

Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents. Position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds. Work is performed in both office and outdoor environments with frequent customer interaction.