Regional Director - Houston, TX

What You Will Do

• Recruit, hire, train, retain, and lead team members within your assigned portfolio.
• Support, mentor, and train the on-site managers to provide a safe and superior living experience.
• Drive the growth and development of team members through providing feedback and coaching.
• Hold team members accountable for their performance.
• Lead and support large teams of property management professionals in the areas of maintenance, leasing, and operations.
• Manage the leasing and operations strategies for a portfolio of multi-family apartment communities.
• Lease the properties at or above market rate, for new and existing residents.
• Ensure the properties meet and exceed specific financial goals.
• Manage the property’s controllable expenses as compared to their budget.
• Conduct regular property inspections to ensure tour path and living conditions are in clean and working order.
• Review safety inspections and incident reports, and address patterns or other concerns.
• Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route as well as stale units.
• Escalate concerns related to the safety and wellbeing of people or property as appropriate.
• Resolve resident complaints in a timely, patient, and professional manner.
• Ensure service requests are completed in a timely and satisfactory manner.
• Maintain four (4) stars or greater on Google, for each property within the assigned portfolio.
• Maintain high employee engagement throughout the assigned portfolio.
• Have systems in place that provide indication and warning, enabling proactive addressing of issues before they turn into major problems.
• Quickly and accurately diagnose the problem when issues arise.
• Communicate the essence of the issue clearly, concisely, and accurately.
• Recommend a remedy or take action on a remedy as appropriate.
• Follow-up and follow through until all necessary remedies or actions have been completed.
• Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future.

Qualifications

• A four-year bachelor’s degree preferred, graduate experience a plus.
• 10+ years progressive management experience in the multifamily real estate sector.
• Knowledge of the multifamily industry’s trends, best practices, rules and regulations.
• Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi or similar software and revenue management systems.
• Own a valid driver’s license and have current automobile insurance.

Qualities

• Emotionally intelligent
• Critical thinker
• Authentic
• Superior verbal and written communication skills
• Influential leader, personality, and role model
• Polished, professional presentation

Benefits

• A 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
• Medical, dental, and vision plans.
• Company-paid life and disability insurance.
• Paid parental leave.
• A 401(k) with company match.
• Pet insurance.
• Tuition reimbursement.
• Flexible spending and health savings account options.
• Fitness Bucks program.

Work Environment

• Work is performed in both office and field environments within residential apartment communities.
• Position requires frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused environment.
• May involve exposure to outdoor weather conditions while conducting property tours and inspections.

Physical Requirements

• Requires frequent walking of the apartment community, including model units, vacant apartments, and common areas while conducting tours and assisting residents and prospective residents.
• Position involves standing, sitting, bending, reaching, climbing stairs, and occasional lifting of up to 25 pounds.
• Work is performed in both office and outdoor environments with frequent customer interaction.