Regional Customer Service Representative

About the role

This position will be based out of Plainfield, IL, but will primarily support the Chicago market while also providing operational coverage for care centers throughout Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, and Wisconsin. Travel may be required on short notice based on business needs.

Responsibilities

• Build and maintain trusted clinic relationships
• Ensure pets are handled and transported with dignity
• Execute pickups and deliveries accurately and on time
• Protect trust through professionalism and attention to detail
• Interact with pet parents occasionally, with compassion and professionalism
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
• Maintain full responsibility for each pet until properly received and documented
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform
• Support basic account-related administrative tasks
• Provide clinics with information on available services and commemorative options; distribute approved materials
• Identify service opportunities and refer potential leads to Business Development

Qualifications

• High school diploma or GED required
• Prior customer service, account management, or route-based experience preferred
• Valid driver’s license with a clean driving record
• Comfortable using mobile technology and CRM systems
• Ability to work early mornings, weekends, or holidays as needed

Skills

• Personable, calm, and compassionate
• Takes pride in professionalism and personal accountability
• Physically capable of frequent lifting and active workdays
• Highly reliable, organized, and detail-oriented
• Buils trust naturally and communicates clearly
• Understands that accuracy and consistency are essential
• Loves pets and respects the emotional weight of this work

Benefits

• Competitive hourly pay + overtime eligibility
• Medical, Dental, and Vision insurance
• Company-paid Life, AD&D, and LTD insurance
• 401(k) with employer match
• Tuition assistance (up to $2,000)
• Paid holidays and PTO
• Career development and internal advancement opportunities

Pay

$23.00–$27.00/hr (based on skills and experience)

Schedule

M-F; 7:30-4pm 40 hrs full time; overtime as business needs