REGIONAL COMMUNITY CONNECT FINANCIAL BUSINESS ANALYST

Essential Duties

• Serve as the primary point of contact and trusted advisor for assigned client accounts.
• Build and maintain strong, long-term relationships with clients and key stakeholders including executive, clinical, and technical leadership.
• Conduct regular touchpoints via on-site visits (1–2x per year) and recurring video or phone meetings (monthly or bi-weekly based on client maturity).
• Respond to client inquiries and concerns; maintain a proactive communication cadence.
• Learn and understand each client organization's strengths, challenges, financial drivers, and strategic priorities.
• Maintain and manage client service requests to ensure quality standards and service level agreement (SLA) commitments are met.
• Act as an escalation point for client issues, triaging problems and liaising with internal teams to drive timely resolution.
• Coordinate client requests and project activities.
• Aid in financing, contracting, billing, and invoicing activities.
• Promote training opportunities and program participation.
• Collaborate with business development, informatics, revenue cycle, and project management teams.

Requirements

• Epic certifications are strongly preferred.
• 1 years of experience in customer success, account management, IT service management, revenue cycle experience, or healthcare IT.
• High School Diploma or equivalent with 5+ years of experience in health IT.
• Associate's degree in Information Technology or a related field with 3+ years of experience in health IT.
• Bachelor's degree in Computer Science, Information Technology, or a related field with 1 year of experience in health IT.
• Proficiency in Epic EHR software, Microsoft Office Suite, Dragon and Dax deployments.
• Strong leadership and communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• ServiceNow and Salesforce familiarity preferred.