Regional Cluster Manager, AWS Data Center Engineering
About the Role
The AWS Infrastructure Operations organization is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our facilities operations organization in JAN as a Data Center Engineering Operations (DCEO) Cluster Manager. DCEO Cluster Manager is one of our most senior management roles. In this role, you will be a Leader of Leaders, responsible for leading a large regional organization of Data Centers across Mississippi, managing Area Managers, Facility Managers, Chief Engineers and Ops Technicians (facilities & IT) who support data center facility infrastructure.
The pace, scale, and growth of Amazon's data center platform will challenge you. Our uncompromisingly high standards will push you to new levels of creativity as we continually seek to innovate on behalf of our customers. At this level Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example. These are leaders who will not hesitate to roll up their sleeves when needed.
The ideal candidate for this role will have a strong understanding in data center/mission critical Mechanical / Electrical / Pumping (MEP) infrastructure. You will solely be responsible for maintaining 100% service uptime in your Cluster. You have a very high-level view of your organization but you will need to deep dive into details as needed. You will also be interacting with a global team on a daily basis by representing the MS Data Center Engineering Operations team.
Key Job Responsibilities
- Hiring, managing, and developing the operations management team including facility managers, area managers, chief engineers, facility technicians
- Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance
- Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures
- Build and maintain sustainable organizational structure
- Work with business development, real estate, engineering and construction team to forecast staffing and maintain
- Mentor and develop employees
- Hiring strategy and participation in recruiting events
- Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers to include preventive maintenance, corrective maintenance, and change management
- Manage all facility related repairs in a timely manner
- Daily/weekly/monthly/Data Center Engineering Operations meetings and reporting
- Run weekly availability meeting and report outcomes
- Liaise with global team on global initiatives as well as process and procedures, implement those initiatives locally in Atlanta
- Vendor management of colocation data center services providers to meet or exceed contracted performance SLA's
- Safety, security, and availability incident response, incident management, incident resolution, and root cause analysis
- Cost management including OPEX and CAPEX associated with all data centers you are in charge
- Continuous improvement of operational processes, procedures, methods, and tools
- Lead and manage energy efficiency initiatives in your Cluster
- Support capacity planning and management
Basic Qualifications
- 2+ years of management experience
- 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
- 4+ years of experience in a Leader of Leader management capacity
- 3+ years of experience in a regional (multi-site) leadership capacity
Preferred Qualifications
- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA
- Experience owning the operation of a mission-critical team or product
- Experience with large-scale technical operations or large-scale compute farms
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
Pay
USA, MS, Canton - 137,900.00 - 229,100.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave