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Data Center Operations Cluster Manager, Amazon Dedicated Cloud

Amazon Web Services (AWS) · Culpeper, VA · 2 wk ago
ConsultingFull-time

About the role

The Data Center Operations Cluster Manager (DCO CM) supports the National Mission in a challenging but rewarding environment. Your primary responsibilities will consist of:

  • Hiring, managing, and developing the operations management team including DCO site managers, Decom managers, DCO technicians, and Decom technicians.
  • Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across a 24/7 shift schedule.
  • Prioritize projects assigned to DCO teams and sites.
  • Routinely review ticket queue for large events and address problems accordingly.
  • Cookordination change management resources.
  • Guide, train, and educate data center staff on the best practices related to all service owner issues.
  • Manage front line managers. This includes mentoring, training, and developing career progression for both direct reports and members of the organization.

Responsibilities

As a Data Center Operations Cluster Manager (DCO CM) with Amazon Web Services, you will support the National Mission in a challenging but rewarding environment. Your primary responsibilities will consist of:

  • Hiring, managing, and developing the operations management team including DCO site managers, Decom managers, DCO technicians, and Decom technicians.
  • Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across a 24/7 shift schedule.
  • Prioritize projects assigned to DCO teams and sites.
  • Routinely review ticket queue for large events and address problems accordingly.
  • Cookordination change management resources.
  • Guide, train, and educate data center staff on the best practices related to all service owner issues.
  • Manage front line managers. This includes mentoring, training, and developing career progression for both direct reports and members of the organization.

Requirements

Key job responsibilities:

  • Hiring, managing, and developing the operations management team including DCO site managers, Decom managers, DCO technicians, and Decom technicians.
  • Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across a 24/7 shift schedule.
  • Prioritize projects assigned to DCO teams and sites.
  • Routinely review ticket queue for large events and address problems accordingly.
  • Cookordination change management resources.
  • Guide, train, and educate data center staff on the best practices related to all service owner issues.
  • Manage front line managers. This includes mentoring, training, and developing career progression for both direct reports and members of the organization.

Qualifications

  • 4+ years of management experience
  • Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
  • Experience hiring, developing, and managing high-performing technical teams
  • Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Skills

While not required, an understanding of critical electrical & HVAC systems will enhance a candidate’s ability to be successful.

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

  • USA, VA, Culpeper - 153,200.00 - 254,500.00 USD annually

Schedule

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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