Data Center Cluster Operations Leader, AWS Data Centers

About the role

The Cluster Operations Leader manages Amazon Data Center Clusters and Colocation Operations within their assigned region. They oversee safety, security, availability, scaling, efficiency, and cost management. Infrastructure Operations consists of two core functions: Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages server-level platforms supporting Amazon Retail and Amazon Web Services, while DCEO handles mechanical, electrical, and controls systems for critical environments. We seek a leader with experience on both DCO and DCEO systems. Though operating independently, a physical security team works closely with these functions to protect people, assets, and customer data.

Key job responsibilities

• Hire, manage, and develop the operations team, including compute and engineering operations managers, and their teams
• Achieve organizational performance goals for safety, security, availability, scaling, efficiency, and cost
• Plan and execute Infrastructure Operations for new Data Centers and Colocation expansions
• Operate and maintain mechanical, electrical, and controls systems in Amazon Data Centers, including preventive maintenance, corrective maintenance, and change management
• Manage Colocation Data Centers service providers to meet or exceed contracted performance SLAs
• Lead safety, security, and availability incident response, management, and resolution
• Improve operational processes, procedures, methods, and tools continuously

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Basic Qualifications

• Bachelor's or Master's degree in computer science, engineering or a related technical field
• Experience hiring, developing, and managing high-performing technical teams
• Can show strong verbal and written communication skills
• 10+ years of relevant management experience in datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar experience
• Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication

Preferred Qualifications

• Knowledge of mechanical, electrical, and controls systems for critical infrastructures
• Experience using lean process improvement, six sigma methodologies, or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, or logistics
• Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices