Regional Clinic Manager - California

About the role

The Regional Clinic Manager (RCM) oversees the operations and performance of multiple clinics within an assigned region, ensuring the delivery of high-quality hearing care services, leading and developing clinic teams, and driving operational, financial, and patient experience outcomes.

Responsibilities

• Recruit, train, and supervise clinic staff, fostering a positive work environment and supporting ongoing professional development
• Provide direct supervision to all Regional Clinic Leaders, Audiologists, Hearing Instrument Specialists, Audio Technicians, and Patient Care Coordinators within the assigned region
• Implement and monitor patient care standards to ensure consistent delivery of high-quality hearing care services
• Conduct clinical skills and clinical standards audits, identifying gaps and driving corrective action where needed
• Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards
• Monitor patient satisfaction metrics and feedback; implement service enhancements to improve the overall patient experience
• Analyze performance data (KPI), generate reports, and implement improvements based on findings
• Analyze and implement improvements related to P & L, monitor business expenses, and strategically evaluate territory and real estate sourcing
• Ensure adherence to company policies, practices, and operational standards across the region
• Execute and reinforce company initiatives at both the regional and clinic levels
• Maintain a clinical presence as needed, including stepping in to provide clinic-level coverage to ensure continuity of care and prevent clinics from going dark
• Communicate effectively with individuals and groups across clinical, operational, and leadership audiences
• Partner with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns

Requirements

• High School degree or equivalent required
• Licensed Audiologist or Hearing Instrument Specialist, preferred
• Obtain a licensure to dispense hearing aids (within the region) within 24 months of job placement
• 4-year degree or equivalent preferred
• Experienced hearing care professional – Audiologist or Hearing Instrument Specialist preferred
• Excellent record of accomplishment of leading individuals and teams
• Excellent record of accomplishment of building trust and building interpersonal relationships
• Sales and business operations experience
• Experience managing multi-unit businesses preferred

Skills

• Working knowledge of hearing testing and diagnostic equipment
• Working knowledge of market dynamics and business best practices, including fiscal responsibility
• Proficiency with standard office technology and software systems
• Ability to translate business analytics and performance data into clear, actionable priorities for clinic teams
• Strong problem-solving skills with the ability to identify opportunities and implement effective solutions
• Demonstrated ability to build and lead high-performing teams, set clear direction, motivate behavior change, and manage conflict
• Ability to build and maintain effective interpersonal relationships within Audibel Retail and with external partners

Work Context

This is a field-based role requiring extensive travel within the assigned geographic region (primarily drivable), with limited domestic air travel as needed. Travel may include overnight and multi-day stays. The role requires a strong field presence, with up to 80% of time spent working onsite in regional clinics and attending meetings or training workshops when required.

Pay

The annual salary for this position is between $88,550 - $130,000. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance program
• Hearing aid benefits
• PTO
• Paid sick and safe time
• Paid holidays annually