Jobs · Customer Service

Regional Claim Owner II

Farmers Insurance · United States · 1 mo ago
RemoteRemoteCustomer Service$27.73–$47.07/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes a lot of text. We need to extract sections: maybe "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". Use

for each heading. Use
  • for any list of duties/requirements/benefits. Use

    for prose. Do not repeat job title. Do not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Workplace: Hybrid ( ), Remote ( )" maybe part of schedule? It mentions hybrid schedule: at least three days in office and up to two days virtual for employees within 50 miles; beyond may be considered. That's schedule info. So we can include Schedule section with that detail. Pay: they gave salary ranges per state/location. That's pay info. So include Pay section with those ranges. Benefits: they list benefits: competitive salary (but that's pay), Bonus Opportunity, 401(k), Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Life Insurance, Paid Time Off, Paid Parental Leave, Tuition Assistance. Also mention "For more information, review 'What we offer' on ..." but we can keep benefits list. We need to preserve all substantive information. So we need to include the job summary, essential job functions (list), physical actions, physical environment, education requirements, experience requirements. We need to decide sections: Perhaps "About the role" (job summary), "Responsibilities" (essential job functions), "Requirements" (education + experience), "Qualifications" maybe combine? But we can have "Education Requirements" and "Experience Requirements" as subheadings? But the instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. We can have: - About the role: job summary paragraph. - Responsibilities: list of essential job functions (maybe as

    • ). - Requirements: could combine education and experience? Or we could have separate sections but they said prefer few substantive sections over many thin ones. So maybe combine education and experience into Requirements. - Qualifications: maybe license requirement? Could be part of Requirements. - Skills: maybe not explicitly listed; we could omit if no specific skills list. But we could infer from duties? Better to omit if not explicit. - Benefits: list benefits. - Pay: salary ranges. - Schedule: hybrid work details. We must not create sections with filler like "not specified". So if we don't have content for Skills, we omit that heading. We need to preserve all substantive info: So we need to include the physical actions, physical environment maybe under Responsibilities or a separate section? Could be part of Responsibilities? But they are not duties; they are physical demands. Could be included under Responsibilities as a list? Might be okay to include under Responsibilities as a sublist? But better to maybe include under Requirements? However they are not qualifications. Could be a separate section like "Working Conditions" but not in allowed headings. Since we must only use allowed headings, we could put physical actions/environment under Responsibilities as part of duties? Might be okay. We also need to include "Essential Job Functions" list. That's many items. We'll output as
      • each. We need to ensure we don't include boilerplate: EEO statements, legal disclaimers, application instructions, etc. Remove lines like "Farmers is an Equal Opportunity Employer..." etc. Also remove "Want to learn more about our culture & opportunities? Check out..." etc. Also remove "Spokane, WA only: Residents who prefer not to provide their address click here..." etc. Also remove "Anticipated application deadline: At Farmers, the recruitment process..." etc. Also remove "Job Location(s): R_US - United States". Also remove "Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together!" maybe part of about? It's boilerplate. Remove. We need to keep the core description: "We are Farmers – where ambition meets opportunity..." That's about the company; could be part of About the role? Might be considered boilerplate but it's descriptive of company culture. Might be okay to keep as part of About the role. We need to keep "Workplace: Hybrid ( ), Remote ( ) Farmers believes in a culture of collaboration..." That's schedule info. We need to keep "Job Summary Applies fully proficient knowledge..." etc. We need to keep "Essential Job Functions" list. We need to keep "Physical Actions" list. We need to keep "Physical Environment" paragraph. We need to keep "Education Requirements" and "Experience Requirements". We need to keep "Benefits" list. We need to keep "Pay" details. We need to keep "Bonus Opportunity (based on Company and Individual Performance)" as part of benefits. We need to keep "401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuitionAssistance" but they are concatenated without spaces; we need to parse: "401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition Assistance". We'll split into items. Now produce HTML. Structure:

        About the role

        We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate.

        But we removed social media links. Keep the URL.

        Responsibilities

        • Applies fully proficient knowledge and skills to proactively investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto physical damage claims. This could include single and multi-vehicle losses with basic coverage and moderate to complex liability issues requiring in depth investigation and analytical skills.
        • ... etc for each essential function. We need to split each sentence into separate li? The instruction: Use
          • for any list of duties/requirements/benefits. So we can make each essential function a li. The list is long; we need to preserve all. We'll copy each bullet from the text. Let's extract essential job functions list from the posting: "Utilizes a broad understanding of claims adjusting to apply skills and knowledge to investigate and determine liability for claims with basic coverage issues and moderate to complex liability issues." "Performs in-depth investigation and analysis on losses such as multi vehicle losses with comparative negligence." "Completes investigation by securing recorded statements of the drivers, police report, vehicle photos and estimates, and scene investigations." "Makes same day contact with customers." "Explains the claims process to all customers." "Explains all applicable coverage benefits to the policyholder." "Confirms facts of loss." "Determines vehicle location and if drivable." "Offers vehicle repair and rental service options to customers." "Coordinates auto physical damage estimate through proper internal method of inspection and arranges for release of vehicles that are accruing storage fees." "Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation including but not limited to if the policy out of force for the date of loss, unlisted or permissive drivers, excluded drivers, vehicle not on the policy, rideshare involvement, material misrepresentation issues, and new business investigations." "Maintains ownership of the claim and completes work with a limited degree of supervision." "Serves as the primary point of contact through resolution of all exposures." "Communicates and collaborates with other claim specialists to facilitate claim resolution for customers." "Provides verbal and written communication to customers to explain coverage issues and decisions." "Communicates policy risk issues to Underwriting to facilitate their evaluation of the policy risk and exposure." "Escalates complex coverage issues to supervisor." "Demonstrates proficient knowledge and application of venue laws for all states handled in the Region." "Analyzes duties owed and breached by all potential responsible parties and determines liability percentage for each party." "Escalates claims with exposures exceeding financial authority to supervisor." "Communicates liability decision to customers, claimants, claim specialists, and Underwriting." "Recognizes subrogation potential and makes referrals to Subrogation department when appropriate." "With limited supervision and support, investigates and recognizes all potential claim exposures." "Recognizes and escalates non-auto property damage exposures and resolves auto physical damage claims proactively and accurately." "Secures estimate of damages timely through appropriate repair channel." "Writes, reviews, and adjusts auto physical damage estimates for repairable vehicles with minor to moderate damages." "Issues and authorizes claim payments to customers and repair facilities and explains repair process and estimate to customers." "Manages rental claims through communication with customers, repair facilities, rental vendors, and claim specialists." "Proactively manages and mitigates storage costs." "Coordinates and collaborates with auto physical damage and total loss specialists to facilitate claim resolution for customers." "Maintains active diary and resolution plan on open files." "Handles and documents files in compliance with regulatory requirements." "Responsible for ensuring professional correspondence is sent to customers including claim status updates." "Completes work with a limited degree of supervision." "May act as an informal resource for colleagues with less experience." That's many. We'll put each as
          • . Next, Physical Actions and Physical Environment could be part of Responsibilities or maybe a separate section like "Working Conditions" but not allowed. Could add to Responsibilities as additional li items. Physical Actions list: "Sits or stands for extended periods of time, up to a full work shift." "Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping." "Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance." "Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction." "Visually verifies and reads information." "Visually locates material, resources and other objects." "Ability to continuously operate a computer for extended periods of time, up to a full work shift." "Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift." Physical Environment: "This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions." We'll add those as li under Responsibilities as well. Now Requirements section: combine Education Requirements and Experience Requirements. Education Requirements: "High school diploma or equivalent required. Bachelor’s degree preferred. Insurance Adjusters License in states where applicable, required." Experience Requirements: "Prior claims adjusting experience preferred." We'll put as
            • each. Benefits section: list: - Competitive salary commensurate with experience, qualifications and location (but that's pay; we might still include as benefit? But we have Pay section separate; we could still include but maybe duplicate. Better to keep Pay separate and Benefits list other items: Bonus Opportunity (based on Company and Individual Performance), 401(k),

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