Regional Auto Claim Representative II (Desk)

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job posting. We have: - Job Type: Full time Exempt/Non Exempt Salary (but we ignore metadata) - Location Details: Remote Position - Schedule / Shift: Monday-Friday 9am-6pm ET - Position Summary: paragraph. - Key Responsibilities: list of duties. - Additional responsibilities may include... - Qualifications: Required Education (including Minimum Education And Any Licensing/certifications) etc. - Experience: Two years of experience or equivalent training... - Knowledge Of: list. - Skills: list. - Work Environment: paragraph. - Compensation & Benefits Overview: includes Compensation (salary range) and Benefits (detailed). - Job Posting Period: maybe ignore as metadata. - Who We Are: maybe not needed? It's company description; could be considered "About the role"? Possibly we could include as About the role? But we have Position Summary already. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings. We need to include sections only if posting has real specific content. Let's identify content for each: - About the role: Could be Position Summary paragraph. We'll use that. - Responsibilities: Key Responsibilities list plus Additional responsibilities maybe. - Requirements: Could be Required Education and Experience? Actually "Requirements" maybe includes Required Education, Experience, Knowledge Of? But we also have Qualifications separate. The instruction list includes both Requirements and Qualifications as separate headings. We need to decide what goes where. Typically Requirements = mandatory qualifications (education, experience, licensing). Qualifications = preferred qualifications, skills, knowledge. But we have both Required Education and Experience, Knowledge Of, Skills. We'll split: - Requirements: Required Education (including licensing), Experience (two years), maybe also mention valid driver's license if needed. - Qualifications: Preferred Education, Preferred certifications, etc. - Skills: list of skills. - Benefits: detailed benefits. - Pay: compensation salary range and bonus. - Schedule: Monday-Friday 9am-6pm ET. We also have Work Environment (remote) maybe could be part of About the role or separate? Not in list; we could omit or fold into About the role. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Job Posting Period", "Who We Are", "Important Note", "Regular and reliable attendance", etc. Also remove "Compensation & Benefits Overview" heading? We'll create separate Pay and Benefits sections. We must preserve all substantive information. Let's extract substantive content: Position Summary: "As an Auto Liability Claim Representative II, you will play a pivotal role in delivering exceptional claim outcomes while making a meaningful difference in customers' lives during challenging situations. In this dynamic and fast-paced role, you will investigate, evaluate, negotiate, and resolve automobile liability claims with confidence and expertise, ensuring compliance with insurance laws, company guidelines, and regulatory requirements. Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions." Key Responsibilities (list): - Reviewing assigned claims - Contacting the insured and other affected parties - Setting expectations for the remainder of the claim process - Initiating documentation in the claim handling system - Complete complex coverage analysis - Ensure all possible policyholder benefits are identified - Create additional sub-claims if needed - Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. - Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. - Evaluate the financial value of the loss - Approve payments for the appropriate parties accordingly - Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). - Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system - Utilize strong negotiating skills. - Employees assigned to Auto Physical Damage (“APD”) claim unit will handle moderately complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. - If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. - Additional responsibilities may include the following: determining cause of damage, establishing liability, identifying subrogation potential, monitoring repairs and approving car rental expense. - May handle simple APD Litigation cases. We need to keep as list items. Required Education (including Minimum Education And Any Licensing/certifications): - High school diploma or equivalent - Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience - In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate state - A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members Experience: - Two years of experience or equivalent training in the following: - negotiation of claim settlements - securing and evaluating evidence - preparing manual and electronic estimates - subrogation claims-identifying recovery opportunities - resolving coverage questions - taking statements - establishing clear evaluation and resolution plans for claims Knowledge Of: - Advanced knowledge of: - Essential Insurance Act (Michigan) - Fair Trade Practices Act as it relates to claims - subrogation procedures and processes - intercompany arbitration - handling simple litigation - Negligence Law - No-Fault Law - collision repair techniques Skills: - handle claims to the line Claim Handling Standards - follow and apply ACG Claim policies, procedures and guidelines - work within assigned ACG Claim systems including basic PC software - perform basic claim file review and investigations - demonstrate effective communication skills (verbal and written) - demonstrate customer service skills by building and maintaining relationships with insured/claimants while exhibiting understanding of their problems and responding to questions and concerns - analyze and solve problems while demonstrating sound decision-making skills - prioritize claim related functions - process time sensitive data and information from multiple sources - manage time, organize and plan workload and responsibilities - safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc. - research analyze and interpret subrogation laws in various states - travel outside of assigned territory which may involve overnight stay - relocate, work evenings or weekends Preferred Education: - Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience - Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, associate in management or equivalent - CPCU coursework or designation - I-Car ProLevel training - CCC training - XACT ware Training Work Environment: - This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. - This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Compensation: - APD Claim Representative II earns a competitive annual salary of $59,000-$69,000, along with the opportunity for an annual company bonus incentive. Benefits: - Health & Wellness: Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). - Financial Protection & Insurance: Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. - Retirement & Savings: 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. - Time Off & Leave: Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays will vary by business schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays will vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave. - Career Growth & Education: Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. - Additional Perks: Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program. Schedule: Monday-Friday 9am-6pm ET. Location: Remote Position (maybe we can include in About the role or Work Environment). Since we have Work Environment remote, we can include that. We need to avoid filler like "commensurate with experience", etc. Not present. Now produce HTML fragment with headings

and content. We need to decide which sections to include: - About the role: Position Summary paragraph. - Responsibilities: list of responsibilities (Key Responsibilities + Additional responsibilities). We'll combine into one

. - Requirements: Required Education + Experience + maybe driver's license note. We'll make
for each? Could be separate
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  for each benefit category. - Pay: salary range and bonus. - Schedule: Monday-Friday 9am-6pm ET. We also have Work Environment remote; maybe we can include in About the role or as a separate section? Not in list; but we could fold into About the role as extra paragraph. However we must not invent sections not listed; but we can add extra content inside existing sections. So we can add remote work info to About the role paragraph. Thus About the role: combine Position Summary + remote work note. Let's craft. HTML:

  About the role

  As an Auto Liability Claim Representative II, you will play a pivotal role in delivering exceptional claim outcomes while making a meaningful difference in customers' lives during challenging situations. In this dynamic and fast-paced role, you will investigate, evaluate, negotiate, and resolve automobile liability claims with confidence and expertise, ensuring compliance with insurance laws, company guidelines, and regulatory requirements. Leveraging strong analytical, problem