Auto Claims Representative

About the role

We offer a merit-based work-from-home program based on job responsibilities. After initial in-person training, you could have the flexibility of work-from-home time as defined by the leadership team.

This entry-level position handles insurance claims under close supervision through the life-cycle of a claim, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to ensure claims are resolved accurately and timely.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills, including estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Requirements

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to organize data, multi-task, and make decisions independently
• Above average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentiality and data security
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately handle mathematical problems, including geometry (area and volume) and financial calculations (e.g., sums, unit costs, personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs
• Ability to work in the U.S. without current or future sponsorship

Benefits

• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off, including holidays, vacation days, personal time, and sick leave