Auto Claims Representative

About the role

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and a comprehensive benefits package that includes health and dental coverage, life and disability insurance, 401(k) with a generous company match, and more. The Auto Claims Representative Program is designed to develop the fundamental skills required for a successful claim professional. As an Auto Claims Representative, you will ensure CURE’s customers receive a high level of customer service and professionalism. The program includes a combination of activities aimed at giving the representative a full understanding of the claims department and how it interacts with other areas of the organization. Representatives will focus on developing the skills necessary for success by assisting other claims professionals with day‑to‑day job assignments, doing analytical work, or dealing directly with customers, claimants, or legal and medical professionals to help gather the critical information needed for claim resolution. Representatives may also work on specific projects with defined tasks that are critical to the claim department’s success. Location: Detroit, MI or Princeton, NJ.

Responsibilities

• As a representative, you will be the first person our customers speak with when a new claim is filed.
• Document all the facts surrounding the loss to ensure faster cycle times.
• Review our methods of inspection with the customers and let them choose the one that works best.
• Promote the benefits of the CURE Direct Repair Program.
• Review the coverages under the policy and determine what coverages are applicable to each claim.
• Differentiate between repairable and totaled vehicles based on damages.
• Identify, document, and communicate any potential red flags to the file handlers and the team leads.
• Adhere to cycle times established by the business while maintaining quality standards.
• Continually attend training modules to grow within the position.
• Maintain a high level of customer service and professionalism.
• Performs other related duties as assigned.

Qualifications

• Strong written and oral communication skills.
• Comfortable working at a fast pace with deadlines.
• No insurance experience is necessary.
• Knowledge of automobile components, systems, repair procedures, and related options is a plus.
• Strong organizational skills and the ability to handle a fast‑paced work environment.
• Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs.
• Ability to frequently communicate with others in‑person, on the phone/virtually, and in writing.
• Ability to read