Auto Claims Representative

About the role

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team.

Responsibilities

• Handles entry-level insurance claims under close supervision through the life-cycle of a claim including investigation, evaluation, and claim resolution.
• Provides service to agents, insureds, and others to ensure claims resolve accurately and timely.
• Completes training and development of the Company’s claims training program for the assigned line of insurance.
• Investigates, evaluates, and settles entry-level insurance claims.
• Studies insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products.
• Learns and complies with Company claim handling procedures.
• Develops entry-level claim negotiation and settlement skills.
• Builds skills to effectively serve the needs of agents, insureds, and others.
• Meets and communicates with claimants, legal counsel, and third-parties.
• Develops specialized skills including estimating and use of designated computer-based programs for loss adjustment.
• Studies, obtains, and maintains an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements.

Skills and qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group of individuals.
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Continually develop product knowledge through participation in approved educational programs.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Excellent compensation/benefits package.
• Competitive base salary.
• Matched 401(k).
• Fully-funded pension plan (once vested).
• Bonus programs.
• Generous paid time off including holidays, vacation days, personal time, and sick leave.

Schedule

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.