Solution Owner II – General Claims

About the role

The Solution Owner II supports the General Claims function/portfolio within the Strategic Alignment & Execution (SA&E) department. This role involves working collaboratively with business stakeholders, SO team members, and delivery teams to analyze and provide solutions to business goals.

Responsibilities

• Assess business problems, consult industry best practices, and offer creative solutions.
• Engage stakeholders to understand the strategy, actions, initiatives, and expected business outcomes, seeking guidance from SMEs, Business Process Leaders, Compliance, Legal, and other stakeholders regarding product features.
• Align solution features and implementation with the initiatives' business outcomes by understanding the problem statement and feasibility of delivering solutions addressing those problems.
• Lead discussions and decision-making around implementation approaches for initiatives, identify functionality, and develop approaches to delivering Incremental Value, and obtain stakeholder buy-in.
• Leverage strong negotiation and presentation skills to propose solutions.
• Define and develop functional needs to achieve business outcomes; document, create, and update business process flows from an internal and customer point of view (outside-in) with inputs from and in collaboration with stakeholders.
• Analyze the current state business processes to ensure that the context and implications of change are understood by the project stakeholders.
• Define and capture complex requirements and success criteria aligned with business intent to provide to functional analysts and delivery teams; collaborate directly with delivery teams to understand implementation options to create the best solution for users.
• Cook up and coordinate/collaborate with other solution owners/PMO to ensure alignment of functionality across business units and ensure that everyone understands dependencies clearly.
• Work in a high-pressure environment, work under time constraints, and provide informative updates to department leadership.
• Support vendors to implement solutions that support NJM's current and future needs.
• Support Functional Analysts activities such as Story Creation, Story Mapping, and DoR; support team story backlog and prioritization, sprint planning, and delivering initiatives.
• Develop and conduct User Acceptance scenario testing from a customer point of view for functionality that is ready to go to production.
• Support the business operations team in troubleshooting and conducting root cause analysis of business process gaps and determine solutions (with inputs from SMEs and business operations).
• Conduct training sessions/demos for business stakeholders.
• Support the business training team in rolling out process and technology changes; support the business operations team to understand and transition new business processes and functionality into production.

Qualifications

• Minimum 1 – 3 years’ experience in understanding and analyzing business processes for improvements.
• Basic understanding of agile principles and methodologies; ability to apply agile approaches to solution development.
• Ability to influence teams and leaders without the use of traditional hierarchy.
• 1 year of experience translating business needs into business processes and solution vision.
• Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams’ interests.
• Ability to determine the root cause of problems and create solutions that resolve these problems.
• Strong verbal, written, and interpersonal communication skills.
• Ability to collaborate with diverse multi-function teams.
• Learn quickly in a demanding environment and adapt to change.

Preferred Qualifications

• Bachelor’s degree preferred.
• Property & Casualty Insurance claim experience preferred.
• Knowledge of Scaled Agile Framework / SAFe certifications such as Safe Agilist or SAFe PO/PM.

Pay and Benefits

Compensation: Salary is commensurate with experience and credentials. Pay Range: $104,686-$121,638. Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.