Regional Channel Manager

Position Summary

We're looking for a tenured, relationship-first Channel Manager to grow our partner ecosystem across a regional territory. You already have a network of trusted CX partners, TSDs, VARs, MSPs, and independent agents, and a track record of turning those relationships into revenue. This is a high-autonomy, regional-first role: you'll own your territory, build strategic plans with your top partners, and be the connective tissue between Broadvoice and the channel.

Key Responsibilities

• Partner Management & Growth

• Leverage your existing partner network to immediately source and close new pipeline
• Recruit, onboard, and activate new strategic CX partners, TSDs, VARs, MSPs, and independent agents and build relationships with TSD leadership to grow mindshare and deal flow
• Develop joint business plans with top partners covering revenue targets, enablement milestones, and co-sell activities
• Identify partners best positioned to penetrate midmarket accounts and invest your time accordingly

• Sales Enablement & Support

• Education and training partners on Broadvoice and GoContact solutions, competitive positioning, and the midmarket sales motion
• Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users
• Host and facilitate partner events, webinars, and field days to drive engagement and pipeline
• Differentiate Broadvoice from the competition through consistent communication and continuously updated selling tools

• Collaboration & Strategy

• Partner cross-functionally with Sales, Marketing, Product, and Operations to align on territory strategy and partner needs
• Deliver accurate forecasts, pipeline updates, and QBR-ready reporting to leadership
• Represent Broadvoice at industry events, trade shows (2-3 annually), and partner meetings
• Surface partner and market feedback to inform product roadmap and go-to-market strategy

• Execution

• Proactively manage a portfolio of partners with minimal oversight
• Work with Sales Operations, Customer Experience, and Business Support to resolve partner and customer escalations
• Travel 30-50% to support partner visits, TSD events, field activities, and trade shows
• Enhance and promote the Broadvoice brand as an ambassador in all partner and customer interactions

Qualifications

• Sales-oriented and customer-focused mindset with a genuine passion for partner success

• 5-7+ years in a channel sales or partner management role within the CCaaS/UCaaS ecosystem
• Established, active relationships with TSDs, VARs, MSPs, and/or independent agents in your region
• Expert-level understanding of Contact Center (CCaaS) and Unified Communications (UCaaS) solutions
• Proven success selling and/or enabling partners to sell into midmarket accounts
• Experience with Salesforce CRM for pipeline management, forecasting, and activity tracking, and virtual meeting platforms
• Exceptional rapport-building, communication, and follow-up skills, including presenting to individuals or groups in person and virtually
• Reliable personal transportation; ability to travel a minimum of 30-50%

WHY BROADVOICE

• Grow Your Career

• Enjoy Flexibility

• Community & Culture

• Make an Impact