Regional Case Manager, Latino Outreach

Fair Haven Community Health Care has been an innovative and vibrant community health center since 1964, serving over 165,000 patients across 21 locations. Guided by a Board of Directors, most of whom are patients, we are dedicated to providing high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our services include primary and specialty care, evidence-based programs, and culturally responsive care.

Job Purpose

The Regional Case Manager, Latino Outreach will provide culturally enhanced case management services for individuals with substance use or co-occurring disorders. This position focuses on recovery-oriented services, increasing access to equitable care, connecting individuals to support services, and promoting health equity with a focus on Latino populations.

Responsibilities

• Provides community-based providers with information on substance abuse treatment and access to services
• Ensures a region-wide integration and collaboration with other providers
• Establishes linkages with other organizations within Region 2 which provide services to Latinos in order to facilitate referrals to such services
• Facilitates and participates in monthly meetings with collaborators to share ideas, develop approaches, review successes and failures, assist one another, and plan for future directions
• Works with the FHCHC data team to institute a tracking system that follows the individual through the various levels of the continuum of care and to follow up on Latino individuals leaving treatment for non-compliance or against medical advice
• Connects clients with needed services and supports including making internal and external referrals
• Works closely with FHCHC’s Addiction Medicine Care Coordinator and other members of the FHCHC Care Coordination team to help clients facing barriers such as housing, food insecurity, etc.
• Maintains strict adherence to all document deadlines including report deadlines and timely completeness of documentation and documents client referrals, encounters, and services in Epic (electronic health record)
• Attends and actively participates in staff meetings, supervision, and trainings as directed and participates in community events relevant to assisting the Latino population with issues of substance use, withdrawal treatment, hazard reduction, and recovery support
• Ensures that a minimum of 40 new patients per year enter into this Latino focused, substance use support program throughout the entire Region 2

Qualifications

• Bachelor’s degree in relevant field and experience in case management are required
• Experience with the patient population may be substituted for the degree requirement
• The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word and Excel is also required; knowledge of Epic preferred
• Experience in working with individuals facing addiction challenges
• Excellent interpersonal skills and the ability to maintain a positive collaborative relationship among staff; fluent in English and Spanish required
• Must possess a valid driver's license and maintain a driving record that meets company standards

Benefits

• Comprehensive Medical Health Savings Account (HSA)
• Vision and Dental Insurance
• Voluntary Benefits (Short-Term & Long-Term Disability)
• Paid Life Insurance
• Paid Holidays
• Generous Paid Time Off (PTO)
• 403(b) Retirement Plan with Employer Match

Culture

At Fair Haven Community Health, our culture is at the heart of everything we do. We are committed to improving the health and well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive.

Equal Opportunity Employer

Fair Haven Community Health Care is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.