Outreach Case Manager

Pay Range: $24.72 – $26.00 per hour (non-exempt, full-time)

About the role

Under the supervision of the Program Supervisor and Program Manager, the Outreach Case Manager performs professional case-management services as part of a multidisciplinary team. The role focuses on outreach, linkage, and support for homeless consumers, helping them understand and develop solutions to problems contributing to or resulting from homelessness. The incumbent receives technical guidance and supervision to enhance case-management skills and must comply with all ethical and legal documentation and reporting mandates. Evidence-based methods are used to assess clients’ immediate needs, housing situations, and treatment plans.

The position primarily serves clients living on LA County property (e.g., libraries, parks, pools) and coordinates fieldwork, documentation, meetings, and trainings within Service Planning Area 6.

Responsibilities

• Conduct immediate needs assessments with adult consumers to develop comprehensive treatment plans.
• Collaborate within a Multi-Disciplinary Team (MDT) with internal and external entities.
• Provide field-based assistance to homeless clients, including those with co-occurring mental health, substance use, and physical/developmental disabilities.
• Develop client treatment plans aligned with clinical assessments from therapists, nurses, and substance use counselors.
• Document services in accordance with E6 program guidelines, including entering notes, treatment plans, and outcomes into HMIS.
• Offer case management services, including linkages to benefits, housing supports, mental/physical health programs, substance use programs, food/hygiene support, employment, and educational resources.
• Coordinate transportation and transport staff/participants using the agency van as needed.
• Provide HIV/AIDS education, information, and linkages to testing, housing, and services.
• Enter activity into HMIS and assist with preparing HSH (Homeless Services and Housing) reports, including QPR and APR.
• Build rapport with community organizations serving homeless individuals, families, and low-income households.
• Educate and refer homeless individuals/families about HOPICS programs and available services.
• Participate in weekly supervision (individual and group), program/division meetings, trainings, and offsite events.
• Maintain professional boundaries, adhere to SSG’s Code of Ethics and HOPICS’ Core Values, and represent the agency professionally at meetings and community events.
• Ensure client records/documentation comply with HIPAA, CFR42, and funding requirements for auditing purposes.
• Submit or arrange for submission of all client records if resigning from the position.
• Work evenings, overtime, weekends, or holidays as required.
• Perform other duties as assigned by supervisors, including administrative and IT support.

Requirements

• Some credits from an accredited college/university or at least two years of experience working with homeless individuals.
• Ability to work with diverse cultural, ethnic, and socio-economic backgrounds.
• Field experience with homeless clients, including those with co-occurring mental health, substance use, and physical/developmental disabilities.
• Strong written and oral communication skills for collaboration with external entities.
• Professional appearance, attention to detail, and punctuality.
• Working knowledge of Microsoft Word, Excel, and internet applications.
• Ability to report legal issues (e.g., Tarasoff, child abuse, vulnerable adult abuse, danger to self/others, grave disability) in accordance with the law.
• Professional experience working within a multidisciplinary team.
• Ability to coordinate submission of client documentation during absences.
• If in recovery, a minimum of three years drug- and alcohol-free.
• Verification of employment eligibility, background clearance, and valid Driver’s License with auto insurance.
• TB test (within 3 months prior to or 7 days after hire, renewed annually), CPR, and First Aid Certification (within 30 days of employment).
• Knowledge of evidence-based practices and ability to apply them in the field.

Working Conditions

• Work in diverse environments, including homeless encampments, parks, libraries, and high-crime areas within Service Planning Area 6.
• Extensive interaction with homeless individuals, those with severe physical/mental disabilities, and potential exposure to infectious diseases, stray animals, or aggressive/hostile clients.
• Possible exposure to personal trauma triggers; ability to manage unpredictable situations, crises, distractions, and shifting priorities.
• Local automobile travel required, with exposure to weather conditions, noise, moving vehicles, odors, and other environmental factors.
• Coordination with courts, Department of Children and Family Services, LAHSA, law enforcement, and other community agencies.

Physical & Mental Requirements

• Physical: Sitting, standing, typing, writing, walking, driving, carrying (up to 25 lbs), listening, and speaking.
• Mental: Ability to process information, conceptualize, and perform effectively under pressure, interruptions, and unpredictable situations.