Outreach Case Manager

About the role

Be the Connection. Be the Advocate. Be the Difference. Are you called to work that truly changes lives? At Call to Freedom, every day is an opportunity to walk alongside survivors of human trafficking as they move toward safety, healing, and independence.

Responsibilities

• Support Survivors
• Build trusting, supportive relationships with survivors.
• Conduct screenings, assessments, and intake appointments using a trauma-informed approach.
• Partner with clients to develop individualized service plans and achievable goals.
• Maintain accurate, timely, and confidential documentation.
• Connect Survivors to Resources
• Coordinate referrals and services with community partners.
• Absorb clients in accessing housing, healthcare, employment, education, transportation, and other essential resources.
• Help reduce barriers to safety and stability through advocacy and resource coordination.
• Work collaboratively with internal teams to meet clients' evolving needs.
• Strengthen Community Partnerships
• Build and maintain relationships with shelters, schools, correctional facilities, healthcare providers, law enforcement, and rural response teams.
• Serve as a liaison between Call to Freedom and community partners.
• Support coordinated care for newly identified survivors across the region.
• Advance Prevention & Community Response
• Participate in multidisciplinary team meetings and coordinated response efforts.
• Provide education and outreach to community partners.
• Support prevention initiatives that increase awareness and reduce the risk of exploitation.
• Collaborate Across Programs
• Partner closely with the Director of Marissa's House & Outreach Services regarding referrals and service coordination.
• Aid in case navigation and continuity of care across service areas.
• Travel throughout the region as needed to strengthen partnerships and support survivors.

Requirements

• Experience providing case management, advocacy, or direct services to individuals experiencing trauma or other vulnerable populations.
• Strong commitment to trauma-informed, survivor-centered care (or a willingness to learn).
• Excellent communication, relationship-building, and advocacy skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively as part of a multidisciplinary team.
• Knowledge of community resources and service coordination is a plus.
• Bachelor's degree in Social Work, Counseling, Human Services, Psychology, Criminal Justice, or a related field is preferred.

Qualifications

• Valid driver's license and current auto insurance.
• Ability to travel throughout the service area, including occasional overnight travel.
• Flexibility to work occasional evenings or weekends based on program needs.
• Ability to sit for extended periods and occasionally lift up to 30 pounds.
• Employment is contingent upon successfully passing a pre-employment background check and drug screen.

Skills

• Compassion
• Resourcefulness
• Commitment to empowerment

Benefits

• Competitive pay: $18–$23 per hour, depending on experience.
• Health, dental, and vision insurance with multiple plan options, including fully employer-paid employee-only health plan options.
• 403(b) retirement plan with employer match.
• Paid time off, including vacation, sick leave, and paid holidays.
• Supportive, collaborative, mission-focused workplace culture.
• Opportunities for career growth and advancement.