Outreach Case Manager

About the role

Be a steady support in someone’s journey – Help survivors access safety, housing, and critical resources
Get out into the community – Build relationships with schools, shelters, rural teams, and correctional facilities
Grow in meaningful ways – Participate in specialized trainings and collaborative care networks
Work alongside people who care deeply – Join a mission-driven, supportive team
No two days look the same – Blend case management, outreach, and community engagement in a dynamic role

Responsibilities

• Serve as a trusted point of contact, offering consistent, compassionate support
• Conduct screenings, assessments, and intakes with a focus on safety and dignity
• Partner with clients to build individualized goals and plans for their future
• Keep thoughtful, accurate documentation to support continuity of care
• Connect people to what they need
• Coordinate referrals and services with community partners
• Help remove barriers by providing transportation when appropriate
• Work closely with internal teams to support housing, emergency needs, mentorship, and recovery
• Build strong community connections
• Collaborate with shelters, schools, correctional facilities, and rural response teams
• Act as a bridge between Call to Freedom and partner organizations
• Support coordination of care for newly identified survivors locally and beyond
• Provide education and training to community partners
• Participate in collaborative response teams and multidisciplinary meetings
• Support prevention efforts that help stop trafficking before it starts
• Partner with the Director of Marissa’s House & Outreach Services on referrals
• Avoid travel outside of Sioux Falls Area

Requirements

• A heart for advocacy and working alongside individuals impacted by trauma
• Bachelor’s degree in Social Work, Counseling, or a related field (preferred)
• Experience in case management or working with vulnerable populations
• Understanding of—or willingness to learn—trauma-informed care
• Strong communication and relationship-building skills
• Organization, adaptability, and the ability to manage multiple priorities
• A team-oriented mindset with the ability to work independently

Qualifications

• Valid driver’s license and current auto insurance
• Willingness to travel occasionally, including possible overnight trips
• Flexibility for occasional evenings or weekends based on program needs
• Ability to sit for extended periods and occasionally lift up to 30 pounds

Skills

• Strong communication and relationship-building skills
• Organizational and adaptability skills
• Ability to manage multiple priorities
• Team-oriented mindset

Benefits

• Competitive pay: $18–$23/hour, depending on experience
• Health, dental, and vision insurance (with multiple plan options, including fully covered employee-only plans)
• Generous paid time off, including vacation, sick leave, and holidays
• Roth 401(k) retirement plan with employer contribution
• Ongoing professional development and learning opportunities
• A collaborative, encouraging, and mission-focused culture
• Opportunities to grow within an organization making a real impact

Pay

• $18–$23/hour, depending on experience

Schedule

• Full-time