Regional Business Manager II

About the role

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. The role provides superior account and community management to PacifiCorp’s key industrial, commercial and community accounts.

Responsibilities

• Promote a customer first culture and commit to delivering outstanding results for customers.
• Support business relationships through account management with assigned customer segments, including commercial, industrial, and government accounts.
• Provide solutions and recommendations regarding our customers' concerns and questions.
• Create a positive influence on their future decision to support PacifiCorp as their energy service provider.
• Affirm business relationships through account management with assigned customer segments, including commercial, industrial, development and architectural firms.
• Ensure high customer satisfaction ratings from key contacts with assigned customers.
• Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies.
• Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified.
• Collaborate with other company business units to address and solve customer problems and concerns.
• Support RBM team as the lead with systems and processes that provide critical data and support for customers and regional business managers as identified, such as CSS, Cognos, OASIS, Energy Profiler Online and other data collection and customer support systems.
• May be called upon to support the following community activities:
• Establish and maintain governmental and community relationships to facilitate the permitting process and resolution of business unit issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.).
• Support the participation in selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs.
• Inform communities of company initiatives and messages by distributing literature.
• Absorb and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified.

Requirements

• Bachelor’s Degree in Business, Engineering, Finance, Communications, or a related field; or the equivalent combination of education and experience.
• A minimum of three to five years of experience in account or community management or utility customer service or other related experience.
• Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program or process.
• Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
• Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
• Communication and interpersonal skills to manage and motivate employees, and oral and written communication to communicate objectives and action plans.
• Working knowledge of electric system operations, electric principals, regulation, tariffs and billings, and political environment on state and community levels.
• Demonstrated project management, team work and leadership skills to produce desired business results.
• Demonstrated superior customer service skills and follow-up including a sense of urgency while handling customer and community matters.
• Ability to communicate company’s strategic plan, objectives for specific area, as well as company policies, procedures, and practices and federal, state, and local governmental laws and regulations.
• Experience with community relations and processes.
• Experience with electric system operations, electric principles, regulation, tariffs and billings, and political environment on state and community levels.

Preferences

• Prior experience in the energy industry.
• Experience with community relations and processes.
• Working knowledge of electric system operations, electric principles, regulation, tariffs and billings, and political environment on state and community levels.

Benefits

• Medical, dental, and vision insurance.
• 401k with match fixed contributions, including a Roth and saving option.
• Life insurance.
• Additional voluntary benefits, including pet insurance.
• Tuition Assistance.
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.
• Generous Paid Time Off (PTO).
• Paid short-term disability leave and long-term disability insurance.
• Paid Parental Leave.
• Paid Bereavement Leave.
• Employee Assistance Program supporting mental and emotional wellbeing.

Pay

$102,000 - $140,250 annually

Schedule

Full-Time