Regional Branch Manager

Regional Branch Manager based in the Kansas City area, accepting applicants from Topeka, KS.

About the Role

The Regional Branch Manager drives business success by managing daily operations, ensuring high levels of customer satisfaction, and fostering a culture of engagement among employees. This role impacts the company's growth and profitability by leading teams, achieving sales goals, and upholding service standards. Each CK branch serves as a vital access point for customers, contributing to sales performance, brand recognition, and community engagement.

Success Essentials

• Strong Leadership and People Management Skills: Build and lead a high-performing team by fostering positive working relationships, resolving conflicts, and providing mentorship. Active listening, recognition, and feedback are key components.
• Sales and Business Acumen: Goal-oriented and proactive in analyzing performance metrics. Identify opportunities to upsell and cross-sell products to maximize profitability and customer satisfaction.
• Organization, Adaptability, and Flexibility: Excellent organizational skills and the ability to manage multiple priorities in a fast-paced, ever-changing environment. Adapt quickly to new challenges while maintaining a structured approach to achieving business objectives.

Core Values

• Driven: Hardworking, dedicated, dependable, with a desire to be the best.
• Passionate: Positive attitude, professional appearance, pride in work, and love for what we do.
• People-Oriented: Honest, respectful, trustworthy, with integrity.
• Solutions-Focused: Knowledgeable, creative, and a problem-solver.

Responsibilities

• Oversee daily branch operations, ensuring compliance with company policies and sales targets.
• Lead and support the Customer Service Retail teams across Kansas City and Topeka branch locations, fostering a strong work culture.
• Develop and execute sales and marketing strategies in collaboration with the CK marketing team.
• Manage inventory levels and ensure proper stocking of cylinders and hard goods at each location.
• Provide employee training and development through CK University and vendor resources.
• Maintain branch and employee schedules, conduct regular site visits, and track performance metrics.
• Strengthen external and internal company relationships by addressing concerns with effective solutions in a timely manner.
• Support sales teams, including Retail/Counter Sales, Customer Service, and Outside Sales.
• Represent CK in industry organizations (MCA, ASA, SMACNA, AWS, etc.) through meeting attendance, memberships, and conferences.
• Participate in and encourage others to engage in company committees and sponsored activities.
• Available for after-hours calls for key accounts.
• Travel up to 50% of the time.
• Follow and enforce all safety guidelines and requirements, including proper personal protective equipment for employees and visitors.
• Adhere to CK Core Values through behavior and words.
• Perform other duties as assigned within the job classification and business needs.

Requirements

• High School Diploma or equivalent.
• Preferred three (3) years of retail counter experience with welding equipment knowledge.
• Supervisory experience preferred, but not required.
• Excellent verbal and written communication skills.
• Ability to adapt to changing situations while accomplishing tasks and meeting deadlines.
• Skilled at prioritizing tasks and delegating workload as needed.
• Ability to manage diverse individuals and situations professionally.
• Reading, writing, counting, and basic mathematical skills required for documentation.
• Ability to work independently and problem-solve issues as they arise.
• Willingness to address any conflict.
• Proficiency in operating office equipment, including computers, phones, and fax machines.
• Competence in Microsoft Office Suite and other relevant software.
• Ability to lift and handle merchandise up to 75 lbs.
• Capable of sitting for extended periods, as well as bending, stooping, twisting, and kneeling.

Benefits

• Competitive salary.
• Employee and family-owned company with open-book management.
• Focus on developing employees through training.
• Competitive medical, dental, vision, and long-term disability insurance.
• Company-paid short-term disability and life insurance.
• HSA account with company contribution.
• Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• ESOP (Employee Stock Ownership Plan) Retirement Plan.
• 401(K) with company match.
• Paid Time Off.