Regional Application Analyst - Tampa/Pinellas/Sarasota

About the role

The Company's guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary to the growth and long-term success of the Company and its employees.

Responsibilities

• Conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy
• Ensure adherence to all company policies and procedures
• Perform as a regional source for the Company’s corporate office providing technical, application, and operational support and training
• Enhance regional employee’s application, procedural, and policy knowledge
• Aid in the upgrade and implementation of new procedural and operational processes and monitor its ongoing success
• Aid the Company’s corporate office with the enhancement of application processes, operational procedures, and policies used with the Company
• Aid the IT Department’s Infrastructure division with systems and network maintenance upgrades
• Perform as the first point of contact within the designated region(s) to address property management applications, policy, and procedural questions
• Assist in the implementation of new applications, procedures, and policies
• Aid the IT Infrastructure team with hardware and connectivity implementation and problems as needed. Provide periodic in-field follow-ups of computer performance
• Aid the IT department with maintaining and enhancing application programs
• Review property performance and regional success of application implementation ensuring that it is compliant with Company procedures and standards
• Collaborate with local regional management teams to promote property and regional success and continuity
• Enforce network security to prevent unauthorized access
• Train, enforce, and support Company policies and procedures for designated regions and assist other regions as needed
• Travel regionally to train internal customers on topics related to the Company’s initiatives and integrated software(s) in online, in-person, individual, and group settings
• Assist in developing and maintaining Regional Application Analyst training guides for corporate departments
• Assist in developing and maintaining Regional Application Analyst related operational procedures and policy
• Attend periodic career development meetings and trainings sessions at the Company’s corporate office location

Requirements

• Proficiency of the English language
• Strong written and verbal communication skills
• Strong organization skills and detail-oriented
• Strong critical thinking and problem-solving skills
• Ability to work independently, manage priorities, and maintain self-motivation
• Intermediate experience with using Real Estate Management software such as MRI, Yardi, OneSite, etc.
• Intermediate skills using Microsoft Office products and related software
• Comfort with training employees on operational processes and policy in various settings
• Must have a valid driver’s license within state of residency and an acceptable driving record
• Ability to adapt to fast-paced environment and learn new concepts quickly
• Periodic travel to other regions with the option to work remotely at another office or regional office
• Must work in a remote office or designated regional office. Remote office option can be removed at the discretion of management

Qualifications

• High school diploma or equivalent required
• Associate’s degree, Bachelor’s degree or certification in Real Estate, Computer Science, Information Systems, or Education preferred
• Two or more years of residential property management experience. Management and/or training experience preferred