Regional Account Manager (Inside Sales)

The number one key to growth is having good people and that’s what has driven us at every stage of the game.

At Magid, we’re not just passionate about safety, we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops. Are you a driven relationship-builder that thrives on helping customers and growing their business? Do you have a passion for turning customer needs into lasting partnerships? If you're looking for a career where your impact is recognized, your growth is supported and your success is celebrated, Magid is the place for you!

About the role

Join us as a Regional Account Manager and become a key part of our mission to keep workplaces safe and efficient. In this role, you will drive profitable sales growth within an assigned territory and will manage an average portfolio of $4-5M revenue. This role is built for a self-motivated strategic relationship builder that thrives on delivering solutions that impact worker's safety.

Essential Responsibilities

• Build and maintain strong, long-lasting relationships with assigned accounts.
• Serve as the primary point of contact for customers, ensuring their needs are met and exceeded.
• Identify opportunities to upsell and cross-sell products and services that align with customer needs.
• Develop strategies to increase revenue and drive year-over-year growth within assigned accounts.
• Proactively engage with customers to understand their evolving needs and ensure satisfaction.
• Implement strategies to retain high-value customers and reduce churn.
• Act as a trusted advisor to customers by providing tailored solutions to address their challenges.
• Collaborate with internal teams to resolve customer issues promptly and effectively.
• Manage accounts transferred from the Business Development team and build strong relationships with these new customers.
• Create and execute plans to nurture and grow new accounts.
• Maintain accurate records of customer interactions and account activities in the CRM system.
• Meet and exceed KPIs related to customer interactions, call time and value-added activities.

Requirements

• 1+ years of experience in account management, inside sales, or customer relationship roles (B2B sales experience preferred)
• Bachelor's degree preferred
• Strong communication and interpersonal skills with a focus on building lasting relationships
• Ability to identify customer needs and recommend appropriate solutions
• Results-oriented with a track record of achieving and exceeding goals
• Proficient in using CRM software and other sales tools
• Excellent organizational and time-management skills
• Strong presentation skills
• Microsoft Office skills: Word, Power Point, Outlook and Excel

Benefits

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays

Pay

The salary range for this position is $22.48 to $30.41 per hour plus quarterly bonus. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.

Schedule

Monday through Thursday in office and Friday remotely. Magid is headquartered in Romeoville (IL). The preferred hours for this role are 7:30/8:00am to 4:00pm/4:30pm.