Region Business Manager, CTS

The Region Business Manager is responsible for achieving sales objectives through effective leadership within the assigned area. This role involves leading, coaching, and developing a cross-functional team to support Dentsply Sirona integrated offices, focusing on procedural efficiencies and integrated workflows.

Talent Management

• Engage, retain, and develop top talent through coaching and professional development.
• Recruit diverse new talent and implement training plans.
• Lead the sales team, mentor on business processes, and address performance issues.
• Conduct performance reviews and set annual goals.

Regional Culture

• Foster a high-performance culture of growth and accountability.
• Develop strong, collaborative relationships with team members.
• Inspire the team with enthusiasm and a positive attitude.
• Promote a team-oriented environment and support market presence.

Business Planning

• Analyze data to understand customer needs and market trends.
• Create revenue budgets and develop strategies and tactics.
• Establish performance metrics and communicate progress.
• Collaborate with the sales director to identify and develop Key Opinion Leaders (KOLs).
• Organize regional events and engage with customers and distribution teams.

Customer Relationships

• Conduct quarterly business reviews and meetings with key customers.
• Develop partnerships with distributor and direct customers.
• Handle sales escalations and personnel conflicts.
• Assess and improve distributor locations and implement successful strategies.

Administrative Duties

• Manage and prioritize information and tasks.
• Oversee annual expense budgets.

Communication

• Communicate company culture and initiatives effectively.
• Listen actively and provide effective responses.
• Develop presentation materials and build positive business relationships.
• Actively engage with appropriate merchandising, marketing, and other internal employees relevant to business.

Miscellaneous

• Performs other duties as assigned or as may be necessary.
• Must display interpersonal skills and ability to interact with customers, employees and others in a professional and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Address customer complaints in an appropriate and professional manner.
• Escalating concerns as required by current processes.