Refurbishment Repair Technician

About the Role

Love gaming? Good with electronics? We want to meet you!

Responsibilities

• Diagnose and repair gaming consoles
• Test and refurbish controllers
• Troubleshoot gaming accessories
• Restore products to resale quality
• Work with PlayStation, Xbox, Nintendo Switch, and more
• Erase all data stored on electronic devices and ensure no unauthorized information remains before products are refurbished for resale
• Clean electronic devices thoroughly to restore them to optimal condition for sale while adhering to cleanliness and quality standards
• Perform rigorous functionality testing on electronic devices to ensure compliance with original manufacturer specifications and quality standards
• Pack orders accurately and securely according to Pick-to-Light system instructions to ensure products are properly arranged for shipment
• Collaborate with team members across Refurbishment and Fulfillment Centers to achieve departmental objectives and maintain high levels of customer satisfaction
• Report issues that may impact production timelines, safety, or product quality to management in a timely manner
• Follow all safety procedures and exercise sound judgment in operational and loss-prevention practices
• Demonstrate GameStop’s core values through a strong work ethic, professionalism, integrity, and respect for diversity
• Support other departments as business needs require, maintaining flexibility and adaptability to changing priorities
• Follow established guidelines outlined in the DC/Refurb Associate Handbook to ensure operational consistency and efficiency

Related Competencies

• Contributing to Team Success: Actively participate as a team member to achieve goals through effective collaboration, communication, and support of team initiatives
• Quality Orientation: Complete tasks accurately and consistently to the highest quality standards by conducting thorough checks and following established procedures
• Safety Awareness: Identify, address, and report safety concerns promptly to help maintain a safe and secure work environment for all associates

Requirements

• Must be at least 18 years old and provide state-required proof of age documentation
• High school diploma or GED required
• Previous distribution center experience preferred, particularly in fulfillment operations and quality assurance
• Ability to lift and carry boxes weighing up to 30 pounds
• Ability to lift products weighing up to 10 pounds from heights of up to six feet
• Ability to push boxes weighing up to 30 pounds along a mechanically assisted conveyor
• Capable of standing, bending, lifting, and performing physical tasks for extended periods (eight or more hours per day)

Qualifications

• Effective verbal and written communication skills in English
• Ability to work under tight deadlines and consistently meet production goals
• Strong attention to detail and commitment to accuracy
• Basic math skills, including familiarity with Roman numerals
• Ability to work comfortably in confined spaces approximately three feet wide
• Knowledge of and adherence to GameStop policies and procedures regarding attendance, safety, confidentiality, and ethical conduct