Refund Plus Supervisor

Job Duties And Responsibilities

People Leader (60%): Ensures the accurate, thorough and timely adjudication of refunds and parallel claims for benefits and the related activities of the team of refund specialists and refund analysts. The pending refunds and claims are approximately 200-400 per team member for a 5-7 member team handling workloads of 1,000 to 2,800 transactions a month. Advises refund specialists and refund analysts on strategies to resolve issues as necessary after reviewing case files. Responsible for pending case files of up to 3,000 monthly. Responsible for the overall process related to refund and claim adjudication activities including tools and resources needed to ensure the accurate and thorough process of refund and claim adjudication work items for their respective teams.

Quality Oversight (30%): Responsible for an average refund of $1,000 per transaction meaning monthly responsibilities to manage a minimum refund amount of nearly $1,000,000-$2,000,000 or more in monthly benefit per team. Ensures the accuracy of closed refunds and claims to a standard of 95% based on QA audits. Ensures 100% compliance with acknowledgement by dealers of all refunds received.

Other Projects (10%): Other duties as outlined

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and experience required
• 5-7 years of directly related work experience required
• 3-5 years of refund, auto lending and/or insurance processing experience required
• Strong proven technical competency in the auto lending refund and claim arena required
• Previous supervisory experience preferred