Refund/Credit Specialist
MDAEdge · Columbus, OH · 1 mo ago
On-siteOTHRFull-time
Job Duties
- Pull a daily report from Food Logic for any credit request in the status of Credit Rejected, No Credit Requested, or Restaurant Review.
- Add the daily report to the running list, removing any duplicate incident IDs.
- Pull up each incident ID within Food Logic and determine if follow-up with the restaurant is necessary; if invoice or PO data needs to be updated; if the wrong supplier is listed; if the wrong reason code is selected; if pushback with the DC/Supplier is necessary; or if the rejection is valid.
- Email the restaurant, Food Logic, and Total Delivery with the additional information requested for the incident.
- Pull the invoice or PO information from ERS or Oracle, review the label within Food Logic, and update the supplier.
- Update the reason code in Food Logic.
- Push back to the DC with the reason why no action is needed.
- Update the running list with the action taken.
Key Requirements
- Attention to detail.
- Not afraid to ask questions.
- Objective mindset.