Refugee Resettlement Community Outreach Coordinator (39890)

Drive client acquisition and organizational growth through strategic relationship building, community outreach, and education. As a key brand ambassador, this role engages prospective clients through community events and direct interactions, ensuring all touchpoints are fully compliant and aligned with regulatory guidelines. This position is part of a multi-disciplinary team ensuring successful client outcomes and grant compliance. Note: this position may be grant-funded; if funding is substantially reduced or ceases, the position may be terminated.

Responsibilities

• Represent RAICES at community events, resource fairs, refugee centers, coalitions, and local organizations.
• Build and maintain strong relationships with community organizations, schools, referral sources, local leaders, and new and existing clients.
• Build a network of community partners to support Refugee Services legal, client education, and vocational services.
• Evaluate local needs and community assets by collecting and analyzing data to inform new program development and service delivery improvements.
• Assist in the creation and preparation of RAICES educational and outreach materials, including brochures and flyers, for use at community events and outreach activities.
• Collaborate with Refugee Services department staff to align outreach efforts with practice goals.
• Assist with client retention efforts by supporting client satisfaction and ongoing engagement with the practice.
• Identify client eligibility for all RAICES refugee services. Provide guidance and support to families navigating the intake/enrollment process.
• Follow up with clients to answer questions.
• Develop and execute outreach strategies to engage refugee and other ORR-eligible populations.
• Plan and facilitate recruitment events to increase enrollment in all refugee programs.
• Advocate for families to address barriers to accessing services.
• Act as a resource for refugee families, ensuring their voices are heard and needs are met.
• Perform additional duties as assigned by the supervisor.

Requirements

• Bachelor’s Degree in Social Work, Human Services, or a related field; in lieu of a Bachelor’s degree, 1 additional year of experience in the qualifications below.
• 2 years of experience in refugee resettlement work.
• 1 year of experience working with external stakeholders and developing community partnerships.
• Excellent verbal and written communication skills, with the ability to explain complex eligibility requirements clearly.
• Community outreach and relationship-building skills, especially with vulnerable populations.
• Strong organizational and time management skills; ability to manage multiple leads and outreach activities.
• Professional presentation skills for community events, group meetings, and one-on-one interactions.
• Comfortable working independently in the field while collaborating in the office with staff.

Preferred Qualifications

• MSW or Master’s Degree in a related social service field.
• 3 years of experience in refugee resettlement work; 2 years of experience working with external stakeholders and developing community partnerships.
• Bilingual with excellent verbal and written communication skills in both languages.

Attributes

• Must demonstrate behavior that aligns with RAICES’ mission, vision, and values – Community, Wellness, Integrity, Compassion, and Agility.
• Comfortable working in a cross-cultural environment, compassionate toward individuals served, and a basic understanding of immigration and refugee services.
• Sound judgment and sensitivity to highly confidential information.
• Highly organized and able to work collaboratively and autonomously in a fast-moving environment.
• Ability to work collaboratively and creatively while inspiring and motivating others to achieve common goals.
• Physical requirements may include carrying up to 25 lbs., loading and unloading donated items, and standing and carrying items.
• Highest level of professional and ethical conduct.
• Willingness to travel, as needed, for RAICES meetings and events.

Schedule

• May involve working outside of the regular business hours of Monday through Friday, 8:30 a.m. to 5:30 p.m., CST.
• May require working evenings, late nights, and weekends as necessary to meet the evolving and time-sensitive needs of our business and clients.

Hybrid Work Plan

Employees are expected to live within the assigned geographic location to commute to and from the office or assigned on-site location(s) as business or client needs require. Applicants must reside in the state of Texas. Relocation assistance may be provided to candidates willing to relocate.