Community Outreach Coordinator

About the role

This role is ideal for someone who loves networking and relationship building AND brings the process discipline to document, follow through, and deliver consistently. You’ll need both halves: the relational energy to open doors and the analytical rigor to keep them open. Cheyenne’s close-knit professional community means real visibility, genuine relationships, and meaningful impact from day one.

Primary Responsibilities

• Referral & Community Outreach
• Grow and maintain referral relationships by engaging with hospitals, rehabs, senior living communities, physicians, and other community partners
• Represent Senior Helpers at trade shows, networking events, and community activities, positioning us as the preferred home care provider
• Identify new referral sources and nurture long-term partnerships through consistent outreach and follow-up
• Client Onboarding & Care
• Conduct client assessments including intake, care plan development, and recommendations for additional community resources
• Guide new clients through onboarding, including caregiver introductions, first-day check-ins, and 30-day follow-up visits
• Ensure client and family satisfaction, collaborating with internal teams and family members to resolve concerns
• Visit clients on a rolling 90-day schedule to assess service quality, update care plans, and support evolving needs
• Use Senior Helpers’ LIFE Profile tool (a structured assessment tool) to identify opportunities to increase or adjust service hours based on changing client needs
• Support client engagement activities, such as sending birthday cards, grief baskets, and other thoughtful touches
• Team & Operations
• Support caregiver recruiting efforts, including interviewing and hiring in collaboration with operations leadership
• Perform additional duties as needed to support operations and client care

What Success Looks Like

• Meet and map our key referral partners within 30 days
• Learn the Senior Helpers story, services, and LIFE Profile tool within 30 days
• Complete your first client onboarding and begin building comfort with care plan documentation within 30 days
• Establish a consistent outreach rhythm with top referral partners within 60 days
• Pipeline of new opportunities taking shape within 60 days
• Care plan updates, follow-up visits, and documentation habits operating on schedule within 60 days
• Actively growing referral activity with measurable momentum within 90 days
• Operating independently on client onboarding, care plan updates, and partner engagement with consistent, accurate follow-through on both sides of the role within 90 days

What Makes You a Strong Fit

• Minimum one year of professional experience in business development, marketing or similar role
• Experience in home care or similar senior setting a huge positive
• Demonstrated ability to build trust quickly with hospitals, rehabs, senior living communities, physicians and other community referral partners
• Equally comfortable in a referral partner conversation and updating a detailed care plan: you bridge the relational and the procedural
• Process-oriented: you follow policy, document accurately, and take pride in getting details right the first time
• Strong communication skills and the ability to adapt to different personalities and environments
• Ability to speak about Senior Helpers’ services in a compelling, mission-driven way
• Skilled problem solver who thrives managing multiple priorities in a dynamic environment
• Comfort attending events, trade shows, and community activities
• Basic understanding of brand representation and referral-based growth

Compensation

Competitive base salary commensurate with experience (range shared during initial interview). Performance-based bonus tied to referral growth and client retention.

Benefits

• A supportive, people-first culture
• Leadership that values your ideas and invests in your success
• The opportunity to make a meaningful impact on families and community partners
• A respected national brand that opens doors and builds confidence
• Work-life balance days once per quarter, your birthday off, and flexible schedule support
• Medical, dental, vision, life insurance and many other benefit options
• Differentiated tools including the LIFE Profile assessment that give you something meaningful and unique to bring to every partner conversation

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws