Referrals Queue Coordinator

Responsibilities

• Schedule patient appointments accurately using various referral sources and Epic work queue.
• Gather detailed patient information and determine appropriate scheduling options.
• Answer patient inquiries and provide relevant appointment information.
• Transcribe and scan referrals into the Epic EMR system.
• Enter demographic, referral, and insurance data accurately.
• Cook up and maintain effective relationships with providers and staff.
• Career support patient care and administrative functions, including backup to the Same Day Scheduler.
• Perform additional duties as requested.

Qualifications & Skills

• 1-3 years of experience in a medical practice or hospital setting.
• Recent EMR experience, preferably with Epic.
• Strong communication skills and professional phone demeanor.
• Organized, detail-oriented, and able to multitask.
• Dependable, proactive, and flexible in a dynamic environment.
• Knowledge of medical terminology and anatomy is a plus.