Referrals Coordinator

Duties & Responsibilities

• Responsible for order entry into the computer system.
• Captures and schedules referrals according to policy.
• Ensures necessary medical records are forwarded to referral providers.
• Provides support and answers questions about referral policies and procedures for staff and patients.
• Coordinates and inputs all authorization information into a database, including diagnostic and procedure codes.
• Obtains necessary authorizations as needed and refers requests for emergency care or urgent care to the appropriate staff member.
• Contacts patients with test results and provides information as necessary.
• Orders and directs patients for outside tests as needed.
• Assists the supervisor in maintaining the daily flow of activities.
• Works collaboratively with the patient care team and offers suggestions for improving operations.
• Completes other tasks as assigned.

Job Requirements

• High school diploma or GED.
• Previous experience in a physician’s office, clinic, or hospital processing referrals.
• Knowledge of medical terminology.
• Experience scheduling healthcare appointments.
• Experience with office equipment, including computers, calculators, fax machines, and copiers.
• Bilingual in English and Spanish.
• Proficiency in Microsoft Office.
• Experience with electronic health record (ECW) systems.
• Experience with various insurance portals, particularly Medicaid and Medicare.