Referrals Administrative Assistant

Benefits

• Monday – Friday schedule (no weekends and no holidays)
• Health, dental, and vision full coverage for individual; family option available
• Short-term and long-term disability options
• Vacation (annual) + PTO (accrued weekly)
• 16 paid holidays per calendar year
• 401(k) with 5% employer matching
• Parental, medical, education, and bereavement leaves

About the role

Under the supervision of the Referrals Manager, the incumbent is responsible for expediting routine matters necessary to the daily operation of the Referrals Department.

Responsibilities

• Provides secretarial support to the Referrals Manager and other staff, performing routine clerical and office functions
• Develops and maintains a cohesive, team-oriented atmosphere with physicians, nurses, and ancillary staff
• Assists in the preparation of budgets and reports by assisting with department office supplies
• Follows through on various program projects as assigned by the Referrals Manager
• Organizes and maintains various files as directed by Referrals
• Drafts correspondence for the department
• Processes and files all incoming and outgoing department records
• Records minutes for department and collaborative team meetings
• Serves as a liaison between patients, offsite referral offices, and SNHS
• Conducts follow-ups between referring providers' offices, patients, and insurance companies
• Ensures receipt of records from offsite referral offices and conducts follow-ups as necessary with the appropriate parties
• Upholds and promotes the value and integrity of the Seneca Nation Health System's mission; promotes SNHS in a positive manner
• Provides team collaboration through a trauma-informed lens, incorporating principles of physical and psychological safety, trustworthiness and transparency, collaborative decision-making during departmental plan development, empowerment of co-workers by recognizing and building upon individual strengths, and respect for cultural diversity and sensitivity
• Participates in and completes all mandatory staff meetings, trainings, and in-services
• Adheres to all policies and procedures of the department, Seneca Nation, and SNHS
• Works to promote cooperative staff efforts to provide and maintain high-quality service to patients, physicians, and other staff to assure quality patient care

Skills

• Excellent oral and written communication
• Excellent organization and time management
• Ability to handle confidential information with discretion
• Computer proficiency

Qualifications

• High School Diploma or equivalent required
• Associate's Degree in Office Administration or Business Administration preferred
• 2 years of office management experience or related experience
• Public speaking and etiquette
• Experience working in a mental health facility, hospital, medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health preferred