Referral Support Specialist (Hybrid)

Main Duties & Responsibilities

• Processes and manages referral requests through Erie’s electronic health record (EHR), verifying patient’s financial status, and verifies appropriate internal and external referral resources according to Erie’s referral guidelines.
• Ensures all needed information is in the referral through Erie’s electronic health record including patient diagnosis and reason for referral; communicate with providers if any clinical information is missing.
• Verifies patient insurance prior to processing referral using payor platforms.
• Processes referral with the correct hospital contact information and scheduling instructions.
• Sends referrals via Fax or Care Everywhere Referral Management (CERM) to the hospital partner for care coordination.

Qualifications

• Experience: Preferred: 1 year of experience in healthcare/medical office or equivalent, a plus.
• Skills And Knowledge Required: Basic computer skills, Excellent customer service skills, Ability to work independently and within a team, Cultural competency to work with a diverse patient population.
• Preferred: Proficiency in medical office Spanish a plus, Intermediate proficiency in Microsoft Office a plus, Intermediate EPIC skills a plus.

Physical Requirements

• May be required to talk to and listen to patients, clients, or internal customers, for extended periods of time.
• May be required to work on a computer for extended periods of time.

Hybrid Role Requirements

• Strong Internet connection, minimum MBPS 75 when working from home.
• Must adhere to hybrid work schedule as required by department.
• Must always adhere to hybrid work guidelines.
• May be required to come on site at any time.
• Must always meet performance expectations.

The Erie Advantage Pledge

Working Together For What Matters Most
Erie makes a pledge that all current and future employees can feel confident that:
Our mission, vision, and values unite us.
Our voices matter.
We do things well.
Our inclusive culture promotes balance and belonging.
We find our career sweet spot at Erie.