Referral Specialist

About the role

The Referral Specialist plays a crucial role in our healthcare team, managing and monitoring both internal and external patient referrals. This includes coordinating with patients, referring clinicians, and various specialty departments to ensure a seamless referral process. The position requires collaboration across physicians, advanced practice providers (APPs), and clinic staff to facilitate scheduling across the patient care continuum.

Responsibilities

• Collaborate with patients to gather demographic information and preferences for referred services
• Validate pre-authorizations and manage referral work queues in the EMR
• Accurately document referral orders and communicate any necessary changes or clarifications to referring clinicians
• Communicate with patients to gather demographic information and preferences for referred services
• Manage referral work queues in the EMR
• Facilitate scheduling across the patient care continuum
• Ensure referral orders are correctly entered into the EMR
• Communicate any necessary changes or clarifications to referring clinicians

Requirements

• Minimum of one year healthcare related experience, preferably in a position involving scheduling and EMR utilization
• Proficiency with Google Suite or Microsoft Office products
• Strong medical terminology knowledge
• Excellent verbal and written communication skills
• Detail-oriented and customer-focused
• Strong electronic medical record proficiency
• Ability to manage multiple tasks and maintain strict HIPAA compliance

Qualifications

• High School Graduate / GED

Skills

• Strong communication skills
• Attention to detail
• Organizational skills
• Ability to work independently and as part of a team

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Retirement Plan

Pay

$15.67 - $22.14 /hour

Schedule

M-F 0800-1630