Referral Coordinator/Receptionist - Infectious Disease Stamford

Schedule: Fully onsite in Stamford. Monday - Friday, 8:30 am - 5:00 pm or 8:00 am - 4:30 pm.

About the role

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice and support the referral process in the Infectious Disease practice.

Responsibilities

• Greets and directs visitors/patients courteously and professionally.
• Obtains, verifies, and/or updates patient demographic information.
• Collects co-pay and copy of the patient’s insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.
• Schedules appointments and records and forwards messages as required.
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager, or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area/supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintains copy machines, ensuring all supplies are on hand; calls for repair when required.
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing, and generating responses as appropriate and in a timely manner.
• Maintains ongoing tracking and appropriate documentation of referrals in Ensures complete and accurate registration, including patient demographic and current insurance information.
• Assembles information concerning patient's clinical background and referral needs.
• Where necessary, conducts pre-authorizations for referrals.
• Reviews details and expectations regarding referral with patients.
• Schedules referral visits in a timely manner and informs patient of scheduled appointments.
• Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
• Practices and adheres to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence, and organizational values of: Teamwork, Integrity, Compassion, Respect, and Accountability.
• Completes required continuous training and education, including department-specific requirements.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent required; minimum of three years of related front office experience preferred in a healthcare setting.
• Demonstrated strong interpersonal and organizational skills.
• Effective communication skills, both verbal and written; English proficiency required.
• Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
• Computer skills required (MS Office Word and Excel).
• Solid phone/customer service skills.
• Knowledge of office equipment operation (EMR, telephone system, fax machine, copy machine, etc.).
• Ability to handle sensitive and confidential information.
• Ability to perform complex administrative tasks.

Benefits

• Competitive salary.
• Comprehensive, low-cost health insurance plans available day one.
• Wellness programs.
• Paid Time Off accruals.
• Tax-deferred annuity and (403b) pension plan.
• Tuition reimbursement.
• Free on-site parking and train station shuttle.
• Childcare partnership with Children’s Learning Center.