Referral Coordinator, Primary Care Outer Loop, 8a-4:30p

Address 5100 Outer Loop Louisville, KY 40202 Shift First Shift (United States of America) Job Description Summary UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description The Referral Coordinator works with patients requiring a referral, to ensure patient’s referral needs are fulfilled for specialty service office visits and diagnostic imaging. Responsibilities include: processing referrals, authorizations and pre-certifications for patients, to ensure timely reimbursement; scheduling; and, notifying patients of upcoming appointments. Essential Functions Gathers, verifies and processes referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payersCommunicates detailed information and answers patients’ questions regarding their health care plan; provide answers to billing and insurance clarification questionsSets up appointments, coordinate clinic visits, and any special arrangements such as transportation, interpreter services, specialty care, etc.Coordinates flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patientEnters referrals, documents communication and action into the system, as appropriateNotifies physician(s) and patient when referral is denied, or if additional information is neededDevelops and maintains database of referral physician offices preferred by each physician within the clinicAssists Practice Manager with complaint resolution and solutions related to patient referral Shift Requirements Shift Length (in hours): 8 hours # Shifts/Week: 5 Overtime Required: ☐ Infrequently ☐ Sometimes ☐ Often ☐ n/a (exempt position) Other Functions Promptly and professionally answers telephones callsFulfills clerical responsibilities as assignedMaintains compliance with all company policies, procedures and standards of conductComplies with HIPAA privacy and security requirements to maintain confidentiality at all timesPerforms other duties as assigned Education Additional Job Description: High school diploma or equivalent (required) Experience Minimum one (1) year of working in a medical facility with knowledge of health care field and medical office protocols/procedures (preferred)