Referral Coordinator, Continence Care

Major Areas of Accountability

• Process leads from external departments to complete necessary documentation within CM database
• Organize and update customer records by reviewing and validating relevant information received about customers and loading it into the database
• Complete inbound and outbound telephone calls in response to the referral as documented on the correspondence or HCP referral

Responsibilities

• Timely verification of medical insurance benefits for new and existing patients; existing customers with changes in insurance, and reactivated patients
• Note in each account a brief and clear summary of insurance information received from the insurance carrier
• Review each medical record received for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature
• Avoid deficiencies in documentation and ensure they are received and filed in the required period
• Research and resolve issues regarding a customer’s order; communicate with HCPs and insurance to gather relevant information and communicate the outcome to various stakeholders where appropriate
• Complete and/or update all pertinent records in company database using Corporate Compliance Guidelines

Qualifications

• High school diploma or equivalent
• Minimum of one-year experience in a contact center
• English/Spanish bilingual preferred
• Willingness to engage in telephone direct sales
• Ability to take initiative and work independently

Skills

• Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems

Benefits

• Available and flexible in scheduling to meet the changing business requirements of the position (includes working nights and weekends)
• Follows and observes all safety practices
• Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to meet the changing business requirements of the position (includes working nights and weekends).