Referral Coordinator - Central Resource Center - Care Management

About the role

The Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. Coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. Serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication.

Responsibilities

• Ensures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries.
• Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions.
• Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures.
• Verifies referral and authorization requirements and completes processes within required timeframes.
• Provides high levels of customer service to patients, visitors, clinical staff, and team members.
• Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion.
• Participates in special projects as assigned by leadership.
• Provides directions and assistance to patients and visitors as needed.
• Communicates effectively with management, clinical staff, and internal and external customers.
• Maintains confidentiality and handles sensitive information appropriately.
• Manages changing priorities and workload interruptions while operating office equipment.
• Handles difficult situations with tact and diplomacy.
• Interacts directly with patients, visitors, staff, vendors, and providers in various settings.
• Participates in referral-related training, meetings, and ongoing education.
• Serves as a resource for referral-related questions and guidance.

Requirements

• Education: Associate degree required or 2 years of experience may be considered in lieu of degree.
• Experience: None.
• Licensure, Certification, and/or Registration: Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.

Skills

• Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required.
• Excellent communication and organizational skills required.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Pay

Compensation Range $17.39 - $24.35. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Schedule

Full time, Day shift.