Referral Coordinator

About the role

The Referral Coordinator serves as a central point of access for patients referred to the Department of Obstetrics and Gynecology, coordinating timely and accurate scheduling for various specialties.

Responsibilities

• Manage incoming referrals, review documentation for completeness, and coordinate with referring providers and internal clinical teams.
• Schedule appointments with patients based on clinical urgency and established guidelines.
• Deliver exceptional customer service while facilitating seamless communication between patients, referring offices, physicians, and multidisciplinary care teams.
• Play a critical role in improving patient access, supporting continuity of care, optimizing provider schedules, and ensuring referrals are processed efficiently.
• Prioritize a high-volume workload with strong organizational and attention-to-detail skills.

Requirements

• Primarily based out of the Virginia Beach office location, with travel required to all office locations and throughout all divisions.
• Scheduling: 70% - Coordinate and schedule all incoming referrals, assist with front desk duties, and ensure timely patient scheduling.
• Administrative Duties: 20% - Maintain up-to-date referral spreadsheets, provide front desk support, and manage work queues.
• Provider Communication: 10% - Provide PCP with necessary information, notify PCPs of no-shows/cancellations, and provide follow-up documentation as needed.

Skills

• Strong organizational skills and attention to detail.
• Ability to prioritize a high-volume workload.
• Exceptional customer service skills.
• Proficiency in scheduling and administrative tasks.
• Effective communication with internal and external stakeholders.