Referral Coordinator
About the role
Exciting Career Opportunity with Avance Care! Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients. As a Referral Coordinator you’ll Aid providers with continuity of care by ensuring referrals get submitted promptly to high value specialists and close the loop of care by obtaining consult notes after specialist visits. We operate in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.
Responsibilities
- Ensure referrals are submitted, accepted and followed up on in a timely manner
- Provide appropriate clinical information to outside entities, as needed
- Ensure complete and accurate registration for patients
- Assist patients in problem solving issues related to their referrals including taking an advocate role on the patient’s behalf with the carrier to ensure approval of necessary services in a timely fashion
- Maintain detailed and accurate referral documentation and communication with referring providers within the electronic medical record
- Establish and maintain relationships with providers and outside entities
- Review details and expectations about the referral with patients as needed
- Ensure patient’s chart is up to date with consult information from other entities
- Monitor and ensure proper utilization of the High Value Specialist and Medical Neighborhood networks so patients have access to the right care at the right tim
- Communicate effectively with specialist offices assuring safe and coordinated transitions of patient care